Senior Coordinator Sales Execution

Main Objectives of this position:

• Promote company products and services, grow volumes in a profitable way

• Identify and develop potential direct clients within your sales coverage

• Maximize contribution and achieve KPI set targets by team efforts

• Ease of doing business with care, increase customer satisfaction

• Drive sustainable and profitable volume growth for the assigned customer portfolio

• Represent Hapag-Lloyd professionally in the local market and provide timely market intelligence to support commercial decision-making.

Function and duties:

Tasks

The Sales Coordinator Sales Execution – Sub Area, China is responsible to:

• Define sales territory and targets, monitor sales rep performance 

• Conduct regular customer visits, virtual meetings and follow-up calls; record customer interactions, opportunities and agreed actions in Salesforce.

• Promote Hapag-Lloyd services, products and value-added solutions relevant to the customer’s supply-chain needs.

• Maintain existing customers, explore new business opportunities for Hapag Lloyd

• Generate sales leads for overseas offices for push/pull efforts

• Optimize Hapag Lloyd bottom line through cargo mix

• Review customer performances & develop prospect to active accounts

• Analyze market development & feedback market information in a timely and effective way

• Meet and exceed the business targets outlined in your KPI’s

• Handle/co-ordinate complaints or objections from customers 

• Communicate to Sales Support on customers’ space requirements

Duties and Responsibilities

• Quotations
  • Co-ordinate quotations through FIS
  • Handle/co-ordinate tender requests 
• Customer maintenance
  • Regularly contact customers as assigned and record follow up actions in Salesforce
  • Provide Customer Validation for new customers
  • Ensure the monthly cadence of number of calls be met
  • Collate space forecasts from customers and coordinate with Sales Support
• Business development/maintenance
  • Generate sales leads for overseas offices
  • Review customers performance reports to optimize results
  • Promote new added-value products to our customers   
  • Communicate with customers on advisories e.g. GRI, service changes   

Generate market reports for sales management on a weekly basis as a minimum 

Qualifications and Technical Job Requirements:

• Education: Bachelor’s degree or equivalent a plus

• Minimum 2–3 years of experience in container shipping, freight forwarding, logistics, sales, commercial account management or customer-facing roles.

• Proficiency in Microsoft Office, especially Excel and PowerPoint.

• Effective communicator, fluent in English and Mandarin, both verbal and written 
• Ability to work independently 
• Positive and pleasant attitude, a team-player

Success Criteria for Position:

• Strong business, market and customer understanding

• Interpersonal and strong communication skills

• Planning and organizing skills

• Problem-analysis and problem solving skills

• Judgment and decision-making skills

• Negotiation and Presentation skills

• Comprehensive knowledge of user application systems (FIS, Salesforce, MS Office)

• High integrity and awareness of compliance, competition-law and commercial-governance requirements.

• High integrity and awareness of compliance, competition-law and commercial-governance requirements.