Senior Community Service Executive
awfis· Operations
About this role
Positions Overview : This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.
Key Responsibilities:
Profit Center Management
- ASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
- Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
- Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
- Renewals: Maintain high client retention rates by proactively managing contract renewals.
Community Building & Event Management
- Build and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines.
- Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention.
Client Satisfaction & Service Delivery
- CSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.
- Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.
Vendor Management
- Vendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery.
Facilities Management
- Centre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis.
- Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
- Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously.
- ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.
Participation in Company Initiatives
Active Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment
Frequently Asked Questions
Is the salary disclosed for the Senior Community Service Executive position at awfis?
The salary for this Senior Community Service Executive role at awfis is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Community Service Executive position at awfis located?
This Senior Community Service Executive role at awfis is based in Indore, MP, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Community Service Executive role at awfis full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Senior Community Service Executive role in the Operations department at awfis.
Which team or department does the Senior Community Service Executive at awfis belong to?
This Senior Community Service Executive position is part of the Operations department at awfis. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Community Service Executive position at awfis?
Click the "Apply Now" button on this page. You will be redirected to awfis's official application portal hosted on keka where you can submit your application directly.
When was the Senior Community Service Executive job at awfis posted?
This Senior Community Service Executive position at awfis was posted on Jun 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Community Service Executive
awfis
You'll be redirected to awfis's official application page on keka.