Senior Collections Analyst

tripactions· Finance
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📍 London, UK

About this role

Are you a results-driven collections professional who balances empathy with firm negotiation? Join our high-impact team in London to drive cash collections, streamline financial processes and directly safeguard the company's fiscal health. In this role, you will be the key bridge between Accounts Receivable, Customer Success, and our global customer base, delivering a world-class customer experience while driving financial results.

What You’ll Do:

  • Drive Process Excellence: Define, document, and continuously improve end-to-end collections strategies and automated billing procedures.
  • Proactive Balance Resolution: Investigate complex balances, conduct routine follow-ups, and resolve outstanding payments in a timely and professional manner.
  • Problem Solving & Escalations: Identify root causes behind billing discrepancies, short payments, and refund requests; partner with leadership to address key trends.
  • Actionable Insights: Deliver daily visibility on delinquent accounts and tracking metrics to keep cross-functional stakeholders aligned.
  • Cross-Functional Partnership: Collaborate closely with Customer Success and AR teams while providing an exceptional experience to internal and external stakeholders.
  • AI & Automation Optimization: Leverage AI-driven tools and automated platforms like Stuut to streamline collection workflows, manage automated outreach, and maximize recovery efficiency.

What We’re Looking For:

  • Bachelor’s degree in accounting, finance, or a related field preferred
  • 2–3+ years of progressive collections or accounts receivable experience
  • Strong understanding of end-to-end AR processes and cash collection strategies
  • Knowledge preferred  in SQL for data extraction, financial analysis, and reporting
  • Fluency in English + at least one additional European language is strongly preferred
  • Hands-on experience with modern ERP, billing systems, and AI-driven collection platforms (such as Stuut), along with flexibility to work with new AI tools and systems
  • Exceptional communication, prioritization, and problem-solving skills in high-growth settings

 

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. 

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. 

  • Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated. 

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

Frequently Asked Questions

Is the salary disclosed for the Senior Collections Analyst position at tripactions?
The salary for this Senior Collections Analyst role at tripactions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Collections Analyst position at tripactions located?
This Senior Collections Analyst role at tripactions is based in London, UK. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Senior Collections Analyst at tripactions belong to?
This Senior Collections Analyst position is part of the Finance department at tripactions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Collections Analyst position at tripactions?
Click the "Apply Now" button on this page. You will be redirected to tripactions's official application portal hosted on greenhouse where you can submit your application directly.
When was the Senior Collections Analyst job at tripactions posted?
This Senior Collections Analyst position at tripactions was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Collections Analyst
tripactions
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