Senior CMDB / ITOM Architect
phizenix· External - Client Requirement
About this role
Job Overview
We are seeking a Senior CMDB / ITOM Architect with strong ServiceNow experience to lead CSDM, CMDB governance, Discovery, and Service Mapping initiatives. The ideal candidate will define the target data model, improve CMDB data quality, and drive integration with enterprise portfolio platforms.
Key Responsibilities
- Design and govern the CSDM target model across Business Applications, Application Services, Software Models, and Entitlements.
- Define rules for software model-to-business application promotion, data ownership, normalization, and duplicate record management.
- Lead ServiceNow Discovery coverage and identify opportunities to improve CMDB completeness and accuracy.
- Lead Service Mapping and dependency mapping, particularly for application retirement and modernization initiatives.
- Define the data contract and integration model between ServiceNow and the portfolio management platform.
- Develop CMDB/ITOM governance standards and collaborate with Enterprise Architecture, Infrastructure, Application, and Security teams.
- Support the transition away from an external Enterprise Architecture (EA) tool and establish ServiceNow as the trusted source for application/service data.
Required Qualifications
- Strong experience as a CMDB Architect, ITOM Architect, or ServiceNow Architect.
- Strong hands-on knowledge of ServiceNow CMDB, CSDM, Discovery, and Service Mapping.
- Experience with CMDB data quality, reconciliation, normalization, and duplicate management.
- Experience with application lifecycle, dependency mapping, and enterprise integrations.
- Strong communication and stakeholder management skills.
Preferred Certifications
- CIS – Discovery
- CIS – Service Mapping
- CIS – Data Foundations
- ServiceNow CSA is a plus.
Frequently Asked Questions
Is the salary disclosed for the Senior CMDB / ITOM Architect position at phizenix?
The salary for this Senior CMDB / ITOM Architect role at phizenix is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Senior CMDB / ITOM Architect job at phizenix remote?
Yes, this Senior CMDB / ITOM Architect position at phizenix is remote, with team members based in Remote - Contract. You can work from home or anywhere in the supported regions.
Which team or department does the Senior CMDB / ITOM Architect at phizenix belong to?
This Senior CMDB / ITOM Architect position is part of the External - Client Requirement department at phizenix. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior CMDB / ITOM Architect position at phizenix?
Click the "Apply Now" button on this page. You will be redirected to phizenix's official application portal hosted on greenhouse where you can submit your application directly.
When was the Senior CMDB / ITOM Architect job at phizenix posted?
This Senior CMDB / ITOM Architect position at phizenix was posted on Oct 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior CMDB / ITOM Architect
phizenix
You'll be redirected to phizenix's official application page on Greenhouse.