Senior Clinical Systems Analyst - MyChart/EpicCareLink

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The Senior Clinical Systems Analyst - Web Applications supports core functions of the health system¡¦s applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team.  The position will have a thorough understanding of Epic modules, ancillary systems, and health system operations.  This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.
 
Essential Duties:

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required

• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests

• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk

• Implement changes using documented procedures that are compliant with department¡¦s policies and procedures

• Work with and mentor junior staff members to document workflows

• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes

• Perform a major role in complex software upgrade initiatives

• Lead small to medium complexity new software installations and enhancement requests

• Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables

• Continually identity opportunities for functional and stability improvement in applications

• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions

• Anticipate and resolve system problems 

• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences

• Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records

Minimum Qualifications
Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university

Must obtain Epic certification in relevant module(s) within 3 months of employment date.

Experience:
Five (5) years of progressively responsible and directly related work experience. Experience with Epic MyChart or EpicCareLink is a plus. Experience with Cache Programming or Epic Interconnect is a plus. Prefer experience with 2 major Epic upgrades or implementations

Knowledge, Skills and Abilities:

• Mid-level Microsoft Office skills

• Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation

• Ability to analyze highly complex systems and workflows

• Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department

• Ability to engage actively in complex discussions, often on challenging and/or controversial subjects

• Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole

• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately

• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate

• Ability to establish a set of tasks and activities associated with an intended outcome and timeline

• Ability to take action consistent with available facts, constraints, and anticipated consequences

• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner

• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions

• Ability to develop new skills and teach others

• Ability to collaborate and build consensus with stakeholders

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Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.