Senior Client Support Agent
goosehead
Senior Client Support Agent
goosehead· Goosehead Insurance Agency LLC
About this role
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You’ll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You’ll also provide peer coaching and documentation feedback to support the growth of L1 agents.
Job Responsibilities:
Resolve moderate-to-complex inquiries via email/chat.
Execute policy endorsements and audits accurately across carriers.
Ensure compliance with state regulations and carrier SLAs.
Document cases with precision in Salesforce and carrier systems.
Mentor and train L1-L2 agents on workflow best practices.
Contribute to continuous improvement through feedback and SOP refinement.
Essential Job Functions
Manage 5–10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)
Demonstrate deep understanding in all lines of business Goosehead operates within
Maintain quality standards of 98%+ accuracy and timeliness.
Proactively identify and communicate service trends or recurring issues.
Skills Required
Strong analytical and multi-tasking ability.
Excellent written communication and problem-solving skills.
Proficiency in carrier and CRM systems.
Demonstrated coaching and peer training ability.
Qualifications
Texas P&C license (required).
1–2 years in insurance service or related field.
Proven performance in non-call support roles.
Commitment to accuracy and service excellence
High school diploma or equivalent
Strong attention to detail and communication skills
Bilingual (English/ Spanish) is a plus
Equal Employment Opportunity
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
Frequently Asked Questions
Is the salary disclosed for the Senior Client Support Agent position at goosehead?
The salary for this Senior Client Support Agent role at goosehead is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Client Support Agent position at goosehead located?
This Senior Client Support Agent role at goosehead is based in San Antonio, Westlake. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Client Support Agent role at goosehead full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Client Support Agent role in the Goosehead Insurance Agency LLC department at goosehead.
Which team or department does the Senior Client Support Agent at goosehead belong to?
This Senior Client Support Agent position is part of the Goosehead Insurance Agency LLC department at goosehead. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Client Support Agent position at goosehead?
Click the "Apply Now" button on this page. You will be redirected to goosehead's official application portal hosted on workday where you can submit your application directly.
When was the Senior Client Support Agent job at goosehead posted?
This Senior Client Support Agent position at goosehead was posted on Jul 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Client Support Agent
goosehead
You'll be redirected to goosehead's official application page on Workday.