Senior Client Success Manager (R-20008)
dnb· Sales Support
About this role
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
The Senior CSM role is essential to maintaining coverage for key accounts, protecting renewals, and mitigating churn. Backfilling this role ensures continuity in Client Success delivery during a period of growing account demands.
Essential Key Responsibilities
- Single post-sales support point of contact for customers for value & impact conversations.
- Coordinate (quarterback) with appropriate internal teams as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation, Consultant/Solution Architects, Customer Service). Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization, Solution Optimization.)
- Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 1-3 Account Executives.)
- Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded.
- Facilitate additional customer support in the areas of Data Advisory, Global Data Content, Technical Implementation, Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed.
- Help promote attendance to Industry Knowledge sessions when available.
- Responsible and available as backup to Sales AE’s and other CSM’s with contract management, forecasting and negotiation as needed.
- Additional skill sets with (Finance Solutions, Sales & Marketing Solutions, and Third Party Risk & Compliance) product certifications and ability to “demo” products as needed with customers directly.
Education/Experience
- Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems.
- Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions.
- Strong written and verbal communication skills. Ability to document at a high level a Process Review and/or Process Map and 3-5 years of project management experience.
- Understands Personas of CFO, CPO, CCO and CMO.
- Bachelor’s degree and 5+ years of sales/sales support/client service/account management experience.
- Master’s Degree, Six Sigma or Project Management Certification(s) preferred.
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members.
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.
· Competitive 401k with company matching.
· Health & wellness benefits, including discounted Wellhub membership rates.
· Medical, dental & vision insurance for you, spouse/partner & dependents.
Pay Transparency
Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting. Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.
Frequently Asked Questions
What is the salary for the Senior Client Success Manager (R-20008) role at dnb?
The listed salary for this Senior Client Success Manager (R-20008) position at dnb is USD 115K–193K. This is an Employee: Full Time role.
Where is the Senior Client Success Manager (R-20008) position at dnb located?
This Senior Client Success Manager (R-20008) role at dnb is based in Florham Park - New Jersey - United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Client Success Manager (R-20008) role at dnb full-time or part-time?
This is listed as a Employee: Full Time position. It is posted as a Senior Client Success Manager (R-20008) role in the Sales Support department at dnb.
Which team or department does the Senior Client Success Manager (R-20008) at dnb belong to?
This Senior Client Success Manager (R-20008) position is part of the Sales Support department at dnb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Client Success Manager (R-20008) position at dnb?
Click the "Apply Now" button on this page. You will be redirected to dnb's official application portal hosted on lever where you can submit your application directly.
When was the Senior Client Success Manager (R-20008) job at dnb posted?
This Senior Client Success Manager (R-20008) position at dnb was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Client Success Manager (R-20008)
dnb · 💰 USD 115K–193K
You'll be redirected to dnb's official application page on Lever.