Senior Case Manager
samaritanvillage
Senior Case Manager
Expereo· Operations
About this role
We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security through expereoOne.
Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.
As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.
About the role
The Senior Case Manager is responsible for resolving all technical and non-technical issues related to Expereo’s services, through liaising with our customers and local providers.
The suitable candidate will identify and establish new processes and continuously optimize existing ones, to enable Expereo to offer an excellent and unrivalled Customer Service experience.
Responsibilities
- Infrastructure & Network Management: Oversee regional network switches and routers. Troubleshoot underlay services using Cisco Nexus/Catalyst, Mikrotik.
- Support & Operations: Serve as first-line technical support for network systems, ensuring high availability through active monitoring (SolarWinds) and adherence to ITIL standards.
- Project Execution: Lead network initiatives from design to deployment, including analyzing requirements, creating test/implementation plans, and managing project timelines to restore services.
- Collaboration & Service: Partner with internal and external stakeholders to deliver prompt, customer-focused technical support while maintaining security compliance.
- 5+ years of hands-on IT/Telecommunications experience in network design, administration, and support.
- Routing & Switching: In-depth knowledge of protocols LAN and WAN protocols (OSPF, BGP, STP, VLANs, QoS, PoE) and redundancy protocols (VRRP, HSRP).
- Security & Remote Access: Solid foundation in network security standards, integrity monitoring, 2FA, and VPN deployment (MPLS, IPsec, SSL).
- Frameworks & Tools: Proficient with ITIL best practices and Network Management Systems (e.g., SolarWinds).
- Soft Skills: Excellent verbal and written English communication skills; strong project management skills; ability to thrive under pressure in a collaborative team environment.
- Private Health Insurance
- Work From Home
- Training & Development
- Performance Bonus
Frequently Asked Questions
Is the salary disclosed for the Senior Case Manager position at Expereo?
The salary for this Senior Case Manager role at Expereo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Case Manager position at Expereo located?
This Senior Case Manager role at Expereo is based in Buenos Aires, Buenos Aires, Argentina. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Case Manager role at Expereo full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Case Manager role in the Operations department at Expereo.
Which team or department does the Senior Case Manager at Expereo belong to?
This Senior Case Manager position is part of the Operations department at Expereo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Case Manager position at Expereo?
Click the "Apply Now" button on this page. You will be redirected to Expereo's official application portal hosted on workable where you can submit your application directly.
When was the Senior Case Manager job at Expereo posted?
This Senior Case Manager position at Expereo was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Case Manager
Expereo
You'll be redirected to Expereo's official application page on workable.