(Senior) Business Analyst Manager, Claims Excellence

What is this job about

• Act as a Subject Matter Expert (SME), leading business analysis and solution design across multiple project workstreams.
• Partner with business stakeholders to identify improvement opportunities and define integrated solutions for Operations and related functions.
• Lead, coach, and develop a team of Business Analysts, promoting best practices and professional standards.
• Drive feasibility studies, develop business cases, and secure stakeholder buy-in to enable successful implementation and value delivery.
• Define, review, and govern business requirements, ensuring clear documentation and effective communication with Technology teams.
• Oversee UAT planning and execution, including test design and validation, to ensure solutions are delivered with minimal risk.
• Support project governance by contributing to project documentation (e.g. PIDs), timelines, and PMO standards.
• Develop training materials and deliver training to support new systems, processes, and operating models.
• Champion AI and digital initiatives, identifying opportunities in automation, machine learning, and analytics to enhance operational efficiency and decision-making.
• Collaborate with IT and business teams to implement scalable, compliant AI solutions, ensuring proper governance, risk management, and continuous improvement.
• Maintain up-to-date knowledge of industry trends, business analysis practices, and relevant technologies.
• Carry out all duties with regards to Bupa’s policies and procedures.

• At least 3 years’ experience in a managerial role leading a team of Business Analyst(s)
• University degree in Computer Science, IT or relevant disciplines.
• Recognised Project Management qualification (e.g. Prince2 Practitioner, PMP) (Desirable).
• MBA or relevant post-graduate qualification (Desirable).
• Extensive experience as a Business Analyst within Insurance Operations, with a strong understanding of end-to-end claims and policy processes
• Proven track record of successful launches of Claims Management system(s) in the Insurance industry will be an asset

Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa. Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.

• Pension Plan
• Work From Home
• Training & Development
• Performance Bonus
• 5 day works
• Banking Holidays