Senior Automation UiPath Engineer
About this role
Roboyo AI is a category shaper in Applied AI and Agentic Automation. We help leading enterprises move from automation projects and AI experiments into governed, production-grade systems that execute real work across workflows, processes, products and services.
Our heritage is in scaled enterprise automation; our future is Applied AI and Agentic Automation: autonomous agents, AI engineering squads, process orchestration, data and knowledge foundations, and human-in-the-loop governance embedded deeply into how our clients operate.
We are not here to sell AI theatre. We are here to turn AI into working systems, measurable outcomes and repeatable transformation programs.
About the role
We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.
Key Responsibilities
- Ensure prompt ticket follow-up and resolution of L2 issues within defined SLAs
- Perform root cause analysis (RCA) for production incidents and implement preventive measures
- Monitor bot performance and proactively identify issues or improvement opportunities
- Handle change requests, enhancements, and bug fixes for existing automations.
- Collaborate with L1 support and development teams to address complex technical challenges.
- Coordinate operations and maintenance activities for large client accounts
- Test and optimise automation solutions for performance, scalability, and reusability.
- Apply and further develop best practices for developing automation solutions
- Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules
- Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients
Must Have Qualifications
- 5+ years of hands-on experience in Intelligent Automation software engineering, with deep expertise in designing and developing complex UiPath solutions using UiPath Studio, Orchestrator, and REFramework.
- Experience with Intelligent Document Processing (IXP/IDP) is required, and experience with Document Understanding, system integrations, and API development/consumption will be an advantage.
- Good understanding of end-to-end automation lifecycle.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Experience with RPA, any additional OCR/IDP knowledge is a big plus
- Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently, and in a team environment
- Experience with API integrations (REST/SOAP), JSON
- Flexibility to work in shifts aligned to either Australia or UK business hours
Nice to have qualifications
- Knowledge of Python, PowerShell, VBScript, or similar scripting languages
- Experience with AI/IDP tools (e.g., Document Automation, AI Builder)
- Exposure to CI/CD, DevOps, or ITIL-based service management practices
Certification
- Automation Anywhere Certification (Advanced/Master)
- Microsoft Certifications: PL-500, PL-900
- Any RPA-related certification
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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