Senior Associate, Technology Adoption

ABOUT AMGEN  

If you feel like you are part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.     

ABOUT THE ROLE 

Role: Senior Associate, Center of Excellence – Technology Adoption (L4) 

Location: Hyderabad, India 

Position Summary 

Let’s do this. Let’s change the world. The Senior Associate, Technology Adoption supports the planning, successful deployment, adoption and measurement of Global Procurement technology adoption initiatives. This role helps stakeholders adopt digital capabilities across procurement processes by coordinating readiness activities, developing enablement resources, tracking adoption metrics, and partnering with business and technology teams to improve user experience and value realization.  

This role plays a key part in ensuring employees have the tools, knowledge, and support needed to successfully adopt new digital capabilities. 

Key Responsibilities 

Technology Adoption Support 

• Support execution of adoption plans, readiness and implementation activities for Global Procurement digital initiatives. 

• Coordinate launch preparation for new capabilities, including stakeholder readiness, communications, training logistics, and support materials. 

• Contribute to change management activities that help procurement users understand, adopt, and sustain new ways of working. 

Training & Enablement 

• Develop training materials, job aids, FAQs, knowledge articles, and quick-reference guides tailored to procurement users and process needs. 

• Support end-user training sessions, office hours, and adoption forums in partnership with business and technology stakeholders. 

• Maintain learning content and adoption documentation so users have accurate, current, and easy-to-use resources. 

• Monitor training completion, learner feedback, and effectiveness indicators to identify opportunities for improvement. 

Communications 

• Prepare clear launch, readiness, and adoption communications for procurement technology initiatives. 

• Support stakeholder engagement and change communication activities to reinforce key messages and expected ways of working. 

• Coordinate adoption campaigns and awareness activities that encourage consistent tool usage. 

• Maintain adoption resources on SharePoint and other collaboration platforms. 

User Support 

• Collect user feedback, identify adoption barriers, and summarize recurring themes for action. 

• Coordinate issue resolution and user support follow-ups with technology, process, and business teams. 

• Monitor support trends and recommend practical improvements to adoption, usability, and stakeholder experience. 

Analytics & Reporting 

• Track adoption indicators such as usage rates, training completion, stakeholder readiness, user feedback, support trends, and adoption barriers. 

• Develop reports and status updates that communicate adoption progress, risks, and opportunities. 

• Analyze adoption data and stakeholder insights to recommend targeted actions that improve engagement and sustained usage. 

• Support value realization reporting by connecting adoption outcomes to process improvements and user experience benefits. 

Project Coordination 

• Support project planning, implementation tracking, and workstream coordination for technology adoption initiatives. 

• Coordinate meetings, action items, risks, dependencies, and deliverables across business and technology teams. 

• Maintain project documentation, decision logs, stakeholder trackers, and adoption-related materials. 

Required Skills and Capabilities 

• Supports technology adoption and change management activities that enable successful implementation, stakeholder readiness, and sustained usage. 

• Develops training, learning resources, and enablement materials that improve user proficiency and adoption of digital procurement solutions. 

• Collaborates effectively with business and technology stakeholders to understand needs, address challenges, and support adoption outcomes. 

• Applies data analysis and reporting skills to monitor usage, readiness, training effectiveness, support trends, and value realization indicators. 

• Uses project coordination skills to manage workstream activities, timelines, action items, documentation, and stakeholder follow-ups. 

• Demonstrates proficiency in Microsoft 365, collaboration platforms, analytics tools, and digital ways of working. 

• Applies continuous improvement principles to enhance user experience, increase adoption, and simplify procurement processes. 

Preferred Skills 

• Experience with procurement technology platforms or Source-to-Pay processes, including supplier enablement, purchasing, contracting, or analytics use cases. 

• Exposure to tools such as Power BI, SharePoint, Microsoft Forms, Power Automate, learning platforms, or digital adoption platforms. 

• Familiarity with AI-enabled tools, automation, process improvement, or enterprise digital transformation programs. 

• Basic understanding of change management, stakeholder engagement, communications planning, and adoption measurement methods. 

Soft Skills 

• Communicates clearly with diverse audiences through written, verbal, and presentation-based interactions. 

• Builds effective working relationships with cross-functional and global teams to support shared objectives. 

• Applies analytical thinking and problem-solving skills to identify issues, evaluate options, and recommend practical solutions. 

• Adapts quickly in a dynamic environment with evolving business priorities and technologies. 

• Engages stakeholders with a customer-focused mindset and a collaborative approach. 

• Demonstrates strong organization, attention to detail, and accountability while managing multiple priorities. 

• Takes initiative to deliver high-quality outcomes and improve processes, tools, and ways of working. 

Basic Qualifications 

• Bachelor’s degree in business, Technology, Engineering, Analytics, Communications, or related field. 

• 4–6 years of experience in Project Management, Change Management, Technology Enablement, Business Analysis, Training, or Consulting. 

• Strong analytical, communication, and organizational skills. 

• Proficiency with Microsoft 365 applications. 

Preferred Qualifications 

• Experience supporting digital transformation initiatives. 

• Knowledge of Procurement or Source-to-Pay processes. 

• Experience working with Power BI, SharePoint, Forms, Power Automate or learning platforms. 

• Exposure to AI, automation, or enterprise technology programs. 

EQUAL OPPORTUNITY STATEMENT  

Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.  We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.