Senior Associate, Relationship Manager, SME Banking, Institutional Banking Group

Business Function

DBS Institutional Banking Group provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

As part of the SME Banking team covering the Digital & Liabilities segment, you will be responsible for managing and growing a portfolio of SME clients while delivering an exceptional customer experience.  Key responsibilities include:

• Manage and grow a portfolio of SME customers through proactive engagement, relationship deepening, effective servicing, and cross-selling of banking solutions to achieve revenue and deposit growth targets.
• Understand customers' business needs and provide tailored banking solutions that balance commercial objectives with the Bank's risk appetite.
• Manage specialised customer segments, including Non-Profit Organisations (NPOs), Foreign Incorporated Entities (FIEs), Non-Bank Financial Institutions (NBFIs), and other higher-risk customer categories.
• Partner closely with product specialists, operations teams, and internal stakeholders to deliver timely and effective solutions to customers.
• Ensure compliance with regulatory requirements and internal policies, including customer due diligence, AML/KYC reviews, risk assessments and account reviews
• Maintain strong portfolio discipline by monitoring customer activities, identifying emerging risks, and ensuring timely escalation of issues.
• Deliver a high standard of customer service while contributing to the growth and profitability of the SME Banking franchise.

Requirements

• Bachelor’s Degree with 3 to 5 years of relevant corporate banking experience
• Sales driven mentality with a strong business development acumen.
• Candidate should also come with strong AML/KYC experience
• Ability to work in a fast-paced environment & communicate accurately and effectively.
• Resourceful individual, multitask oriented, Energetic and a good team player.

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