Senior Associate, People Success

Who we are   Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product.   Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support. Role Overview Are you passionate about creating seamless employee experiences and driving operational excellence? Are you excited to build a long-term career in global HR operations, payroll, and statutory compliance? We are looking for a meticulous, empathetic, and driven Senior Associate, People Success, to join our People Success team. This role offers an opportunity to make a sustained impact by supporting and scaling our global People Operations function. You will play a critical role across three key operational pillars: leading end-to-end India payroll, compliance, and core operations, facilitating US payroll operations and PEO/EOR processes, and serving as a trusted point of contact for employee grievances and advisory matters. This position is ideal for someone with a strong understanding of HR processes, a solid operational mindset, and the ability to manage complex multi-country compliance frameworks in partnership with internal and external stakeholders. Working Hours: Afternoon Shift (12:00 PM – 9:00 PM IST) Key Responsibilities India Payroll & Statutory Compliance: Prepare, facilitate, and execute end-to-end India payroll while managing statutory compliances, payroll audits, and regulatory filings to ensure complete accuracy and timeliness. US Payroll & Global Operations: Assist with US payroll processing, multi-state labor compliance, leave of absence (LOA) administration, and EOR/PEO management across platforms like TriNet and Remote. HR System Mastery & Data Integrity: Own routine administration and maintain precise employee records across core HR tools including HiBob and GreytHR throughout the complete employee lifecycle. Employee Grievances & Advisory: Serve as a compassionate primary point of contact for employee inquiries and workplace grievances, delivering thoughtful HR advisory services with discretion and professionalism. Process Optimisation & Scalability: Improve efficiency, scalability, and consistency of HR operations by reducing manual effort, refining ticketing workflows, and enabling smoother end-to-end people processes. Cross-Functional Collaboration: Partner closely with internal stakeholders - reporting directly to the Director, People Operations - to support company-wide people initiatives, policy implementations, and audit readiness. Required Qualifications and Skills HR Operations Experience: 5+ years of hands-on experience in core HR operations, payroll administration, and lifecycle compliance. Multi-Country Compliance Knowledge: Strong practical understanding of India HR compliances alongside exposure to US labor regulations, multi-state compliance, and LOA processes. HR Technology Proficiency: Direct proficiency with modern HRIS, payroll, and PEO/EOR platforms, specifically HiBob, GreytHR, TriNet, and Remote. Communication & Grievance Handling: Excellent written and verbal communication skills, with an empathetic approach to resolving sensitive employee relation queries. Organizational & Proactive Mindset: Meticulous attention to detail, exceptional organizational abilities, and a solution-oriented operational mindset. Educational Background: Master’s degree or equivalent practical experience in Human Resources, Business Administration, or a related discipline. Preferred Qualifications Prior experience working within Product Software or SaaS organizations. Demonstrated experience handling HR ticketing systems and query management workflows. Hands-on experience working directly with PEO/EOR partners for international employee operations.