Senior Group Manager - WFM - REF108487U_2026271166 - Gurgaon
wnsglobalservices144
Senior. Associate - Operations Outbound Agent
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Outbound Agent:
Responsible for placing outbound calls to customers.
Key duties include:
Achieving productivity and quality targets.
Conducting post sale and service surveys.
Updating CRM systems.
Escalations calls to the relevant departments where necessary.
Be able to offer comprehensive solutions to the customer based on their needs and requirements
Qualifications
Grade 12
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Senior. Associate - Operations Outbound Agent position at wnsglobalservices144?
The salary for this Senior. Associate - Operations Outbound Agent role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior. Associate - Operations Outbound Agent position at wnsglobalservices144 located?
This Senior. Associate - Operations Outbound Agent role at wnsglobalservices144 is based in Centurion, Centurion, NA, South Africa, NA, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior. Associate - Operations Outbound Agent role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Senior. Associate - Operations Outbound Agent role at wnsglobalservices144.
How do I apply for the Senior. Associate - Operations Outbound Agent position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Senior. Associate - Operations Outbound Agent job at wnsglobalservices144 posted?
This Senior. Associate - Operations Outbound Agent position at wnsglobalservices144 was posted on Jul 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior. Associate - Operations Outbound Agent
wnsglobalservices144
You'll be redirected to wnsglobalservices144's official application page on SmartRecruiters.