Senior Associate

Responsible for accurately indexing and classifying incoming insurance documents into the appropriate systems/workflows. The role involves reviewing documents, identifying document types, capturing required metadata, and ensuring accurate routing for downstream processing.

Key Responsibilities:

• Review and index documents accurately as per process guidelines.
• Validate document type, policy details, and required information.
• Route documents to the appropriate queue/workflow.
• Maintain accuracy, productivity, and TAT/SLA adherence.
• Identify exceptions and escalate discrepancies as required.
• Follow quality, compliance, and data security standards.

Responsible for reviewing and editing survey reports submitted by field staff in a manner that is consistent with company policies, procedures and standards
Closely work with field staff to give constructive feedback and resolve all open issues
Follow appropriate Operating procedure
Meet quality goals
Meet office time service goals
Monitor emails, and respond in a timely manner
Send reports to clients
Handle additional duties as assigned

Graduate in any field. 0-2 years experience in BPO