Senior Application Analyst - Zendesk
rover· Information Technology
About this role
Who we are:
At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.
Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.
We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.
Want to make an impact? Join our pack and come work (and play!) with us.
Meet the team:
Our mighty team of four Application Analysts support the CRM and ERP applications that Rover relies on to handle customer contact. This means you'll have the opportunity to work with a broad cross-section of Rover team members, on initiatives that really make a difference for customers and employees. Our current tech stack is Zendesk for core CRM and Netsuite for ERP functions. All of our supported apps are multi-tenant, cloud-based, i.e. no on-prem servers.
Who we're looking for:
This role will provide technical understanding and support for Rover's CRM tools - specifically Zendesk. They will participate, directly and at a high skill level, in resolving technical issues within our owned platforms, coordinating the implementation of new features and functionality, and collaborating with partner teams on projects and initiatives. The position calls for a highly qualified, self-motivated employee who has a zeal for improving Rover’s internal and external customer experience, a wide and deep understanding of all aspects of the Zendesk platform, and a drive for efficiency and process improvement.
Frequently Asked Questions
Is the salary disclosed for the Senior Application Analyst - Zendesk position at rover?
The salary for this Senior Application Analyst - Zendesk role at rover is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Application Analyst - Zendesk position at rover located?
This Senior Application Analyst - Zendesk role at rover is based in Barcelona. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Application Analyst - Zendesk role at rover full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Application Analyst - Zendesk role in the Information Technology department at rover.
Which team or department does the Senior Application Analyst - Zendesk at rover belong to?
This Senior Application Analyst - Zendesk position is part of the Information Technology department at rover. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Application Analyst - Zendesk position at rover?
Click the "Apply Now" button on this page. You will be redirected to rover's official application portal hosted on lever where you can submit your application directly.
When was the Senior Application Analyst - Zendesk job at rover posted?
This Senior Application Analyst - Zendesk position at rover was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Application Analyst - Zendesk
rover
You'll be redirected to rover's official application page on Lever.