Senior Analyst- Workforce Management

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It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Capabilities, Experience & Qualification Requirements

Essential capabilities

• Strong understanding of Aspect (eWFM/Alwaria)
• Excellent knowledge of software and spreadsheet applications (Excel, Access)
• Ability to read, interpret and apply insights and recommendations
• Ability to communicate complex information in a neutral and professional manner

Other capabilities

• Anaplan
• Workforce analytics , time management and project management

Qualification Requirements (Min)

• Bachelor's and College Degree in Business, Commerce/Administration, Management, Statistics, Communications, Finance, Mathematics, Computer Science

Experience

• How many years of professional experience required?
•  8+ years of total experience
• what kind of professional experience?  
• Workforce management experience in Banking and Finance would be ideal

Key Accountabilities

• WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning
• Proven experience working in medium/large WFM environments supporting multiple channels. Banking GCC experience is preferred with exposure to physical retail environment like branch banking, lending
• Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage
• Stakeholder management – Must be able to manage and work with Stakeholders (on-shore/India based) up to Head-Of level, Partner with other WFM specialist teams as well Change/Projects, L&D & other WFM Support team 
• Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
• Ability to function in a virtual team environment, with enterprise thinking to make/propose ideas/solutions as required.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India