Senior Analyst(Development)

HCLTech
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📍 Lucknow, India

About this role

Job Summary

  • ITIL Foundation knowledge
  • Good Knowledge and hands on experience of SQL Scripting
  • Basic understanding of web applications and Portal technologies
  • Good in Reading , Writing and Spoken English
  • Experience of supporting Enterprise applications
  • Familiarity with Salesforce Experience Cloud
  • Strong teamwork and cross-functional collaboration skills

Attention to detail and commitment

Key Responsibilities

Key Roles & Responsibilities

  • Provide first-level support to customers, employees, Nokia contacts, and business stakeholders for Support Portal-related issues.
  • Guide, Troubleshoot and resolve user account registration, access, and login issues.
  • Investigate user-reported problems and collect detailed diagnostic information, screenshots, and error logs.
  • Serve as a liaison between end users and application support teams to ensure timely resolution of issues.
  • Maintain high levels of customer satisfaction through proactive communication and issue ownership.
  • Track incident progress and communicate status updates to users and stakeholders.
  • Escalate unresolved incidents in accordance with defined support procedures and SLAs.
  • Coordinate with business owners and IT support teams to drive issue resolution.
  • Execute smoke testing activities following maintenance windows and emergency releases.
  • Validate portal functionality using predefined test case 

Skill Requirements

Key Primary Skills - PL\SQL Scripting ,  UNIX Shell Scripting
Secondary Skill - Good Communication Skills   (English - Speak , Write )

Other Requirements

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Frequently Asked Questions

Is the salary disclosed for the Senior Analyst(Development) position at HCLTech?
The salary for this Senior Analyst(Development) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Analyst(Development) position at HCLTech located?
This Senior Analyst(Development) role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Analyst(Development) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Analyst(Development) job at HCLTech posted?
This Senior Analyst(Development) position at HCLTech was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Analyst(Development)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.