Senior Analyst
eClerx
| Clientย / Vertical head Approved New Hire Request | |
| Program: | Rentokil Terminix |
| BLI Name: | APAC Credit Controller_AU |
| Designation: | Senior Analyst |
| No of Head Count (s): | 4 |
| New Hires/Replacement Hires (HC) by Designation | Replacement Hire for 2 resigned employees + 2 internal apprentice role promoted employees |
| Billed /Unbilled / BU / OPS Bench | Billable |
| SFDC ID for Billed New Opportunity | NA |
| Reasons to hire Unbilled / Bench | NA |
| City / Location: | eClerx Manila |
| Standardized skillset: [Refer attached excel] | Maximize cash inflow by driving proactive collections and managing the aging ledger, including outbound client collection calls and follow-up on overdue accounts. |
| Evaluate client creditworthiness, monitor account and contract maintenance (restructures, allocations, credit notes), and escalate marginal or delinquent accounts per policy. | |
| Clear communication bottlenecks that delay payment by resolving disputes between customers, sales, and billing, and maintain accurate client contact and collection records. | |
| Shift (APJ / EMEA / US / Any combination): | APJ |
| Reporting Manager : | Miguel |
| Educational Background: | Degree or diploma in Finance, Accounting, Business Administration, or a relevant professional credit management certification (e.g. AICM Membership preferred). |
| Experience Required: | 3+ years of experience in a credit/collections role, with demonstrated ability to problem-solve, strong relationship-building skills, and intermediate MS Office (Excel/Outlook) knowledge. |
| Job Description: | Senior Analyst - Credit Controller is responsible for managing the debts of commercial creditors, ensuring timely payments and a healthy cash flow. The role owns the credit granting process, actively reduces Days Sales Outstanding (DSO), minimizes bad debt risk, and swiftly resolves customer queries to ensure optimal collection efficiency. |
| Client Approval mail: | NA |
| Comments | Backfill / Replacement Hire. Additional headcount beyond the existing 4 Senior Analyst - Credit Controller hires already in progress. Departing employee details to be confirmed with Reporting Manager (Miguel). |
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