Senior AI Ops Engineer - AI Platforms

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• ABOUT THE ROLE

At NAB, we're building and operating enterprise-scale AI platforms that enable teams across the organisation to deploy, manage and scale AI-driven solutions.

We're looking for a Senior AI Platform Operations Engineer to help maintain the reliability, stability and operational excellence of our AI platform ecosystem. This role combines platform engineering, cloud operations, automation and AI platform support to ensure our AI services and data platforms remain secure, scalable and production-ready.

You will work closely with AI delivery squads, platform engineers, architects and business stakeholders to onboard new AI use cases, improve platform capabilities and drive operational efficiency.

KEY RESPONSIBILITIES:

• Operate, support and continuously improve enterprise AI platforms and associated production environments.
• Manage platform reliability, availability and performance across AI and data workloads.
• Monitor, troubleshoot and resolve production incidents, service disruptions and performance issues.
• Support onboarding and operationalisation of new AI use cases.
• Implement automation to improve platform support, operational processes and deployment pipelines.
• Participate in platform upgrades, releases and change management activities.
• Develop and maintain operational runbooks, technical documentation and support procedures.
• Drive platform observability through logging, monitoring and alerting capabilities.
• Collaborate with engineering teams to improve resiliency, scalability and operational readiness of AI workloads.
• Contribute to platform governance, compliance and audit requirements.
• Participate in post-incident reviews and continuous improvement initiatives.
• Ensure adherence to enterprise technology standards, security controls and operational best practices.
• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

REQUIRED EXPERIENCE:

• 7+ years of experience in technology environments.
• Strong experience supporting and operating production platforms or large-scale enterprise applications.
• Hands-on experience with cloud-based data and AI platforms.
• Strong troubleshooting and problem-solving capabilities.
• Experience with incident, problem and change management processes.
• Solid understanding of software development lifecycle and production support practices.
• Strong stakeholder management and communication skills.
• Passion for operational excellence, automation and platform reliability.

Technical

• AWS services including S3, RDS, Redshift, Glue, Athena, DynamoDB, EMR, Kinesis or similar cloud technologies.
• Databricks, Apache Spark and Kafka.
• Python and SQL.
• CI/CD tooling and deployment automation.
• GitHub, Jenkins and platform automation tools.
• Monitoring, logging and operational support tooling.
• Experience supporting data, analytics or AI platforms in production environments.
• Experience deploying or supporting Machine Learning and Generative AI solutions.
• Familiarity with MLOps concepts and AI platform governance.
• Understanding of LLM evaluation methodologies and AI model lifecycle management.
• Exposure to AI platform engineering, model deployment or AI infrastructure operations.

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

• Attractive salary
• 20-day paid annual leave and 7-day paid sick leave
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and occasional gifts of appreciation
• Extra benefits on your work anniversary

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Access to digital learning platform such as Udemy
• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
• Sponsored English course with native teachers
• Opportunity for training in Australia

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance
• State-of-the-art & modern Agile office
• Food and beverages in the office pantry
• Employee Assistance Program to improve your physical and mental health
• Annual team activities and company events
• A solid and talented team behind you - great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.