Senior Administrator - Windows Azure IaaS, Terraform
About this role
Job Summary
The Sr. Administrator for Support & Operations plays a critical role in enhancing customer satisfaction by providing advanced technical support and troubleshooting for Azure IaaS and Windows environments. This role involves in-depth root cause analysis and proactive problem resolution, ensuring compliance with quality standards and regulatory requirements while fostering a collaborative and efficient operational atmosphere.
Key Responsibilities
1. Provide Advanced Technical Support For Azure Iaas And Windows Environments By Troubleshooting Complex Incidents, Conducting Root Cause Analysis, And Implementing Effective Solutions To Resolve Technical And Security Issues.
2. Collaborate With Cross-Functional Teams To Ensure Seamless Operations And Uphold Security Posture By Resolving Complex Tickets Within Agreed Slas And Adhering To Company Policies.
3. Contribute To Knowledge Management By Updating And Managing The Knowledge Base, Facilitating Training Sessions For New Staff, And Coaching Analysts To Enhance Team Performance.
4. Drive Initiatives Aimed At Improving Customer Experience And Csat By Achieving First Call Resolution, Minimizing Case Rejections And Reopens, And Proactively Mitigating Potential Security Threats.
5. Ensure Compliance With Quality Standards And Regulatory Requirements While Executing Support Functions, Continuously Seeking Ways To Enhance Operational Effectiveness.
2. Collaborate With Cross-Functional Teams To Ensure Seamless Operations And Uphold Security Posture By Resolving Complex Tickets Within Agreed Slas And Adhering To Company Policies.
3. Contribute To Knowledge Management By Updating And Managing The Knowledge Base, Facilitating Training Sessions For New Staff, And Coaching Analysts To Enhance Team Performance.
4. Drive Initiatives Aimed At Improving Customer Experience And Csat By Achieving First Call Resolution, Minimizing Case Rejections And Reopens, And Proactively Mitigating Potential Security Threats.
5. Ensure Compliance With Quality Standards And Regulatory Requirements While Executing Support Functions, Continuously Seeking Ways To Enhance Operational Effectiveness.
Skill Requirements
1. Proficient In Azure Iaas Services And Windows Server Management.
2. Strong Understanding Of Terraform For Infrastructure Automation.
3. Excellent Troubleshooting And Problem-Solving Skills In A Technical Support Environment.
4. Familiarity With Incident Management Processes And Slas.
5. Strong Communication Skills For Effective Collaboration With Technical Teams And Customers.
2. Strong Understanding Of Terraform For Infrastructure Automation.
3. Excellent Troubleshooting And Problem-Solving Skills In A Technical Support Environment.
4. Familiarity With Incident Management Processes And Slas.
5. Strong Communication Skills For Effective Collaboration With Technical Teams And Customers.
Other Requirements
1. Optional But Valuable: Microsoft Certified: Azure Administrator Associate.
2. Optional But Valuable: Hashicorp Certified: Terraform Associate
2. Optional But Valuable: Hashicorp Certified: Terraform Associate
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - Windows Azure IaaS, Terraform position at HCLTech?
The salary for this Senior Administrator - Windows Azure IaaS, Terraform role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Windows Azure IaaS, Terraform position at HCLTech located?
This Senior Administrator - Windows Azure IaaS, Terraform role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Windows Azure IaaS, Terraform position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Windows Azure IaaS, Terraform job at HCLTech posted?
This Senior Administrator - Windows Azure IaaS, Terraform position at HCLTech was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Windows Azure IaaS, Terraform
HCLTech
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