Senior Administrator - Program & Project Management

Job Summary

SUMMARY In the capacity of Project Manager, I have managed larger projects involving multiple stakeholders, vendors located across different geographical area and in the capacity of GAM Track Lead, I managed end to end service delivery lifecycles, ensuring seamless execution and meeting SLA commitments. Skilled in team leadership, client relations, continuous improvement initiatives and delivering quality of services that align with organizational goals. Actively seeking employment opportunities where my Project Management skill can make meaningful impact. Excited about the prospect of joining a dynamic team and contributing to organizational goals.

Key Responsibilities

 Ability to plan execute, oversee project, • ensuring they are delivered in time within scope and budget • Knowledge of project management • techniques and tools including MS Project & Service Now • Knowledge of the ITIL mythology like Incident, Risk, Problem and Change • management process Able to identify and utilize appropriate resources to complete assigned projects Ability to manage relationships with external vendors, ensuring they meet SLA and align with organizational objective The capability to analyze and solve problems quickly and efficiently, ensuring smooth service delivery and minimizing disruptions

Skill Requirements

 PROJECT MANAGER, 10/2020 – 08/2025 Stanley Black & Decker 09/2025 LEO Pharma HCL Tech, Lucknow, India • Leading cross-functional teams in initiating, planning, executing, and closing divers\' projects in timely manner and within budget • Maintaining high customer satisfaction levels by working closely with stakeholders to gather project requirements, set expectations, and provide regular updates on project progress • Coordinating and leading project & technical team located in different geographical locations, ensuring seamless collaboration, and achieving project objectives • Ensuring approved changes are applied, tracked, updated and communicated to project team and stakeholders • Risk Identification and tracking • Holding weekly internal and external review to ensure that all milestones are achieved within the agreed timeframes. • Preparing Project plan, Project Status reports ID ADMIN & GAM TEAM LEAD, 11/2014 - 09/2020 HCL Tech, Noida • Worked as Team manager & managed ID admin & Global account management teams • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees. • SLA Management, Client Interaction, Handling escalation, Team Huddle • Developed and implemented team-building strategies to promote collaboration and cohesion. • Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment. • Led regular team meetings to communicate current business trends and relevant updates. • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.

Other Requirements

 MCSE • MCSA • ITIL Foundation