Senior Administrator - Network LAN/WAN
About this role
Job Summary
The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence within the Data - LAN/WAN domain. This position focuses on troubleshooting, root cause analysis, and implementing solutions to ensure optimal performance and security, ultimately enhancing customer satisfaction and feedback.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Lan/Wan Management And Support Operations To Ensure Compliance With Company Policies.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Intricate Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Robust Security Posture.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Intricate Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Robust Security Posture.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.
Skill Requirements
1. Advanced Proficiency In Data Lan/Wan Technologies And Troubleshooting Techniques.
2. Strong Analytical Skills For Performing Root Cause Analysis And Resolving Complex Technical Issues.
3. Excellent Communication Skills For Effective Collaboration With Team Members And Stakeholders.
4. Familiarity With It Service Management Tools And Ticketing Systems.
2. Strong Analytical Skills For Performing Root Cause Analysis And Resolving Complex Technical Issues.
3. Excellent Communication Skills For Effective Collaboration With Team Members And Stakeholders.
4. Familiarity With It Service Management Tools And Ticketing Systems.
Other Requirements
1. Optional But Valuable: Cisco Certified Network Associate (Ccna)
2. Optional But Valuable: Comptia Network+ Certificatio
2. Optional But Valuable: Comptia Network+ Certificatio
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - Network LAN/WAN position at HCLTech?
The salary for this Senior Administrator - Network LAN/WAN role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Network LAN/WAN position at HCLTech located?
This Senior Administrator - Network LAN/WAN role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Network LAN/WAN position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Network LAN/WAN job at HCLTech posted?
This Senior Administrator - Network LAN/WAN position at HCLTech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Network LAN/WAN
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.