Senior Administrator - MS Windows 2000
About this role
Job Summary
The Sr. Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and ensuring operational excellence. This position is crucial for troubleshooting complex incidents, performing root cause analysis, and implementing solutions that enhance customer satisfaction and security.
Key Responsibilities
1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Providing Ms Windows 2000 Administrative Support.
2. Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions For Technical And Security Issues.
3. Contribute To Knowledge Management By Updating The Knowledge Base, Training New Team Members, And Coaching Analysts On Ms Windows 2000 Best Practices.
4. Address And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Strong Security Posture.
5. Foster A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.
2. Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions For Technical And Security Issues.
3. Contribute To Knowledge Management By Updating The Knowledge Base, Training New Team Members, And Coaching Analysts On Ms Windows 2000 Best Practices.
4. Address And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Strong Security Posture.
5. Foster A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.
Skill Requirements
1. Advanced Proficiency In Ms Windows 2000 Administration
2. Strong Troubleshooting And Root Cause Analysis Skills
3. Experience In Incident Management And Resolution
4. Familiarity With Knowledge Management Practices
5. Excellent Communication And Collaboration Skills
2. Strong Troubleshooting And Root Cause Analysis Skills
3. Experience In Incident Management And Resolution
4. Familiarity With Knowledge Management Practices
5. Excellent Communication And Collaboration Skills
Other Requirements
1. Optional Certifications: Microsoft Certified: Windows Server Fundamentals, Itil Foundation Certificatio
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - MS Windows 2000 position at HCLTech?
The salary for this Senior Administrator - MS Windows 2000 role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - MS Windows 2000 position at HCLTech located?
This Senior Administrator - MS Windows 2000 role at HCLTech is based in Madurai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - MS Windows 2000 position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - MS Windows 2000 job at HCLTech posted?
This Senior Administrator - MS Windows 2000 position at HCLTech was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - MS Windows 2000
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.