Senior Administrator - MDM Intune,Intune
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Provide Advanced Technical Support For Intune And Sccm/Sms, Performing Root Cause Analysis And Implementing Effective Solutions For Complex Incidents To Ensure Minimal Disruption To Services.
2. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Upholding A Strong Security Posture.
3. Conduct Knowledge Base Updates And Management Initiatives, Contributing To Continuous Improvement And Operational Efficiency While Mentoring And Training New Analysts.
4. Adhere To Quality Standards, Regulatory Requirements, And Company Policies, Ensuring That All Technical Solutions Meet Compliance And Security Mandates.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution Rates, Minimizing Rejected Resolutions And Reopen Cases, And Proactively Mitigating Security Threats.
2. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Upholding A Strong Security Posture.
3. Conduct Knowledge Base Updates And Management Initiatives, Contributing To Continuous Improvement And Operational Efficiency While Mentoring And Training New Analysts.
4. Adhere To Quality Standards, Regulatory Requirements, And Company Policies, Ensuring That All Technical Solutions Meet Compliance And Security Mandates.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution Rates, Minimizing Rejected Resolutions And Reopen Cases, And Proactively Mitigating Security Threats.
Skill Requirements
1. In-Depth Knowledge Of Intune And Sccm/Sms For Client Lifecycle Management.
2. Proficiency In Directory Services And Microsoft Enterprise Mobility Suite.
3. Strong Analytical And Troubleshooting Skills For Complex Technical Issues.
4. Excellent Communication Skills For Effective Collaboration And Customer Interaction.
2. Proficiency In Directory Services And Microsoft Enterprise Mobility Suite.
3. Strong Analytical And Troubleshooting Skills For Complex Technical Issues.
4. Excellent Communication Skills For Effective Collaboration And Customer Interaction.
Other Requirements
1. Optional But Valuable: Microsoft Certified: Modern Desktop Administrator Associate.
2. Optional But Valuable: Microsoft Certified: Security, Compliance, And Identity Fundamentals
2. Optional But Valuable: Microsoft Certified: Security, Compliance, And Identity Fundamentals
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - MDM Intune,Intune position at HCLTech?
The salary for this Senior Administrator - MDM Intune,Intune role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - MDM Intune,Intune position at HCLTech located?
This Senior Administrator - MDM Intune,Intune role at HCLTech is based in Delhi, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - MDM Intune,Intune position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - MDM Intune,Intune job at HCLTech posted?
This Senior Administrator - MDM Intune,Intune position at HCLTech was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - MDM Intune,Intune
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.