Senior Administrator - Iaas AWS, Terraform
About this role
Job Summary
The Senior Administrator in Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex incidents and implementing effective solutions, ensuring a seamless customer experience and maintaining high standards of service quality.
Key Responsibilities
1. Provide Advanced Technical Support By Leveraging Iaas Expertise In Aws And Terraform To Troubleshoot Complex Incidents And Implement Effective Solutions, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Collaborating With Cross-Functional Teams To Resolve Technical And Security Issues, And Ensuring Minimal Impact On Operations.
3. Engage In Knowledge Management Activities By Updating And Maintaining The Knowledge Base, Facilitating Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Tickets Within Defined Slas, Coordinating With Other Support Teams To Maintain Operational Efficiency And Uphold A Strong Security Posture.
5. Drive Customer Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Addressing Potential Security Threats.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Collaborating With Cross-Functional Teams To Resolve Technical And Security Issues, And Ensuring Minimal Impact On Operations.
3. Engage In Knowledge Management Activities By Updating And Maintaining The Knowledge Base, Facilitating Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Tickets Within Defined Slas, Coordinating With Other Support Teams To Maintain Operational Efficiency And Uphold A Strong Security Posture.
5. Drive Customer Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Addressing Potential Security Threats.
Skill Requirements
1. In-Depth Knowledge Of Iaas, Aws Services, And Terraform For Infrastructure Management.
2. Strong Troubleshooting And Analytical Skills With The Ability To Perform Root Cause Analysis.
3. Solid Understanding Of Security Best Practices And Regulatory Compliance In Cloud Environments.
4. Excellent Communication Skills For Effective Collaboration And Customer Interaction.
5. Familiarity With Itil Practices And Incident Management Processes.
2. Strong Troubleshooting And Analytical Skills With The Ability To Perform Root Cause Analysis.
3. Solid Understanding Of Security Best Practices And Regulatory Compliance In Cloud Environments.
4. Excellent Communication Skills For Effective Collaboration And Customer Interaction.
5. Familiarity With Itil Practices And Incident Management Processes.
Other Requirements
1. Aws Certified Solutions Architect � Associate (Optional But Valuable).
2. Hashicorp Certified: Terraform Associate (Optional But Valuable)
2. Hashicorp Certified: Terraform Associate (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - Iaas AWS, Terraform position at HCLTech?
The salary for this Senior Administrator - Iaas AWS, Terraform role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Iaas AWS, Terraform position at HCLTech located?
This Senior Administrator - Iaas AWS, Terraform role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Iaas AWS, Terraform position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Iaas AWS, Terraform job at HCLTech posted?
This Senior Administrator - Iaas AWS, Terraform position at HCLTech was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Iaas AWS, Terraform
HCLTech
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