Senior Administrator - English, Arabic, Microsoft Windows
About this role
Job Summary
This role delivers advanced technical support for Windows environments, utilizing both English and Arabic language proficiency to resolve complex incidents and address customer needs. The individual ensures high service quality by conducting in-depth troubleshooting, root cause analysis, and contributing to continuous improvement of support processes. They play a key role in enhancing operational efficiency and maintaining a strong security posture.
Key Responsibilities
1. Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic to address user issues and ensure clear communication.
2. Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.
3. Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use.
4. Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations.
5. Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organizationâs security posture.
6. Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.
2. Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.
3. Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use.
4. Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations.
5. Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organizationâs security posture.
6. Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.
Skill Requirements
1. Advanced Proficiency In Windows Operating System Administration And Troubleshooting.
2. InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.
3. Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.
4. Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.
5. Advanced Proficiency In Customer Service Principles And Techniques For It Support.
2. InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.
3. Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.
4. Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.
5. Advanced Proficiency In Customer Service Principles And Techniques For It Support.
Other Requirements
1. Microsoft Certified: Windows Client (optional but valuable)
2. ITIL Foundation Certification (optional but valuable
2. ITIL Foundation Certification (optional but valuable
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - English, Arabic, Microsoft Windows position at HCLTech?
The salary for this Senior Administrator - English, Arabic, Microsoft Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - English, Arabic, Microsoft Windows position at HCLTech located?
This Senior Administrator - English, Arabic, Microsoft Windows role at HCLTech is based in Others, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - English, Arabic, Microsoft Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - English, Arabic, Microsoft Windows job at HCLTech posted?
This Senior Administrator - English, Arabic, Microsoft Windows position at HCLTech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - English, Arabic, Microsoft Windows
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.