Senior Administrator - Desk Side Services, AMT Asset Management Software

HCLTech
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📍 Pune, India

About this role

Job Summary

As a Desktop Support Specialist/Mac Support, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Key Responsibilities

Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users. • Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF) • Provide technical support and troubleshooting for hardware, software, and network issues. • Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals. • Assist with the setup and deployment of new equipment and software. • Respond to support requests via phone, email, or in-person. • Document and track issues and resolutions in a ticketing system. • Train users on new systems and software as needed. • Collaborate with other IT team members to resolve complex issues. • Maintain an inventory of all hardware and software resources. • Ensure security and privacy of networks and computer systems. • Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.

Skill Requirements

Proven experience as a Desktop Support Specialist or similar role. • Strong knowledge of Windows and Mac operating systems. • Familiarity with remote desktop applications and help desk software. • Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Strong organizational skills and attention to detail. Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

Other Requirements

Proven experience as a Desktop Support Specialist or similar role. • Strong knowledge of Windows and Mac operating systems. • Familiarity with remote desktop applications and help desk software. • Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Strong organizational skills and attention to detail. Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

 

Frequently Asked Questions

Is the salary disclosed for the Senior Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech?
The salary for this Senior Administrator - Desk Side Services, AMT Asset Management Software role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech located?
This Senior Administrator - Desk Side Services, AMT Asset Management Software role at HCLTech is based in Pune, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Desk Side Services, AMT Asset Management Software job at HCLTech posted?
This Senior Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.