Senior Administrator - Cisco Unified Communications

HCLTech
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📍 Bengaluru, India

About this role

Job Summary

Job Description : o Strong experience in Cisco UCCE products - CUCM, ICM, CVP, CUSP, CIM, 
Job Summary : All CMS team members are expected to add value in the following areas.\\\\r\\\\no Understand and meet customer agreements (SLO/SLA/commitments)\\\\r\\\\no Follow and participate in the improvement of established team processes\\\\r\\\\no Identify and adhere to cost reduction measures\\\\r\\\\no Be accountable for following established team processes\\\\r\\\\no Understand ITIL framework (Event, Incident, Change, Service Request &\\\\r\\\\nProblem Management)\\\\r\\\\no Collaborate with peers and cross-functional teams\\\\r\\\\no Maintain knowledge and skill levels required to perform role effectively\\\\r\\\\no Participate in regular synch ups with team and team leadership\\\\r\\\\no Actively share and develop innovation and automations for continued\\\\r\\\\nimprovement wherever possible
Job Responsibilities : Ensure accurate execution of documented and approved requests in\\\\r\\\\ncustomers’ production environments\\\\r\\\\no Adhere to and enforce Change Management processes and policies of Cisco\\\\r\\\\nand customers\\\\r\\\\no Support Change Managers with technical input on Change Advisory Board\\\\r\\\\n(CAB) meetings, whether internal and external\\\\r\\\\no Take all appropriate steps to reduce risk of impact to customers’ production\\\\r\\\\nenvironment due to execution of approved changes\\\\r\\\\no Validate service request execution process prior to production\\\\r\\\\nimplementation\\\\r\\\\no Conduct post-change QA testing to validate successful service request\\\\r\\\\ncompletion and to reduce risk of service impacting events resulting from the\\\\r\\\\nchange.\\\\r\\\\no Serve as first point of escalation for failed service requests/changes; conduct\\\\r\\\\nchange backouts to the point of pre-change baseline\\\\r\\\\no Provide continual communication to stakeholders before, during and after\\\\r\\\\nexecution of approved service requests\\\\r\\\\n
 

Key Responsibilities

NA

Skill Requirements

Skill Requirement : Associate (2-year) or bachelor (4-year) level university degree or equivalent\\\\r\\\\nin a technical discipline\\\\r\\\\no 5-10 years of experience in a Network Operations Centre or Technical\\\\r\\\\nAssistance Centre or in an Implementation role\\\\r\\\\no Strong technical experience with technologies such as Cisco Unified\\\\r\\\\nCommunications Manager, Multi Services, Gateways, Cisco Unity Connection,\\\\r\\\\nJabber, Cisco Unified Presence, SME, Virtualization, IP Telephony protocols\\\\r\\\\nlike SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs etc.\\\\r\\\\no Expertise in some technologies if not all likeCisco Unified\\\\r\\\\nCommunications Manager, Multi Services, Gateways, Cisco Unity\\\\r\\\\nConnection, Telepresence, Cisco Meeting Server, Jabber, Cisco\\\\r\\\\nUnified Presence, SME, Virtualization, IP Telephony Good\\\\r\\\\nunderstanding on Cisco Expressways, Jabber MRA

Other Requirements

Other Requirement : Strong written and verbal communication\\\\r\\\\no Good organizational skills\\\\r\\\\no Prioritize workload while managing multiple customer commitments\\\\r\\\\no Work independently with minimal supervision\\\\r\\\\no Strong interpersonal and teamwork skills Strong written and verbal communication\\\\r\\\\no Good organizational skills\\\\r\\\\no Prioritize workload while managing multiple customer commitments\\\\r\\\\no Work independently with minimal supervision\\\\r\\\\no Strong interpersonal and teamwork skills

Frequently Asked Questions

Is the salary disclosed for the Senior Administrator - Cisco Unified Communications position at HCLTech?
The salary for this Senior Administrator - Cisco Unified Communications role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Cisco Unified Communications position at HCLTech located?
This Senior Administrator - Cisco Unified Communications role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Cisco Unified Communications position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Cisco Unified Communications job at HCLTech posted?
This Senior Administrator - Cisco Unified Communications position at HCLTech was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Cisco Unified Communications
HCLTech
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