Senior Administrator - Apache Kafka, Windows PowerShell
About this role
Job Summary
The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analyses, and enhancing customer satisfaction through effective resolution of incidents. The role emphasizes adherence to quality standards and continuous improvement in support processes.
Key Responsibilities
1. Provide Expert Technical Support By Utilizing Kafka For Real-Time Data Streaming And Performance Monitoring, Ensuring Successful Incident Resolution And Adherence To Quality Standards.
2. Perform Root Cause Analysis For Complex Incidents Using Powershell Scripting To Automate Troubleshooting Processes, Enhancing Efficiency And Resolution Times.
3. Contribute To Knowledge Management Initiatives By Creating And Updating Documentation, And Training New Team Members On Kafka And Powershell Best Practices.
4. Manage And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Maintain An Optimal Security Posture And Operational Continuity.
5. Drive Customer Satisfaction By Achieving First Call Resolution Through Effective Communication, Minimizing Case Reopens, And Proactively Addressing Potential Security Threats.
2. Perform Root Cause Analysis For Complex Incidents Using Powershell Scripting To Automate Troubleshooting Processes, Enhancing Efficiency And Resolution Times.
3. Contribute To Knowledge Management Initiatives By Creating And Updating Documentation, And Training New Team Members On Kafka And Powershell Best Practices.
4. Manage And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Maintain An Optimal Security Posture And Operational Continuity.
5. Drive Customer Satisfaction By Achieving First Call Resolution Through Effective Communication, Minimizing Case Reopens, And Proactively Addressing Potential Security Threats.
Skill Requirements
1. In-Depth Proficiency In Kafka For Managing Data Streams And Enhancing System Performance.
2. Solid Understanding Of Powershell For Automating Administrative Tasks And Troubleshooting.
3. Familiarity With Python For Scripting And Enhancing Operational Workflows.
4. Strong Analytical Skills For Conducting Root Cause Analyses And Implementing Effective Solutions.
2. Solid Understanding Of Powershell For Automating Administrative Tasks And Troubleshooting.
3. Familiarity With Python For Scripting And Enhancing Operational Workflows.
4. Strong Analytical Skills For Conducting Root Cause Analyses And Implementing Effective Solutions.
Other Requirements
1. Optional But Valuable Certifications: Apache Kafka Certification, Microsoft Certified: Powershell Fundamentals
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - Apache Kafka, Windows PowerShell position at HCLTech?
The salary for this Senior Administrator - Apache Kafka, Windows PowerShell role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Apache Kafka, Windows PowerShell position at HCLTech located?
This Senior Administrator - Apache Kafka, Windows PowerShell role at HCLTech is based in Nagpur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Apache Kafka, Windows PowerShell position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Apache Kafka, Windows PowerShell job at HCLTech posted?
This Senior Administrator - Apache Kafka, Windows PowerShell position at HCLTech was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Apache Kafka, Windows PowerShell
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.