Senior Account Manager, eCommerce / Retail

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

We’re looking for a Senior Account Manager to independently own advertiser outcomes across a broader scope of work while serving as a solutions expert and mentor within the team.

This role requires stronger account ownership, sharper problem-solving, and the ability to anticipate client needs, guide execution, and improve the quality of work across stakeholders.

What you'll do

Solution Ownership

• Own a portfolio of accounts or a moderate-sized book of business with increasing independence and translate account strategy into execution plans

• Lead optimization cadences, measurement plans, rollout plans, and operational approaches that improve client outcomes

Client Leadership

• Build deeper client relationships and proactively identify opportunities to strengthen performance, service quality, and product adoption

• Distill performance trends and business context into clear actions, recommendations, and value stories for clients

Cross-Functional Partnership

• Execute account strategy in close partnership with Client Partners and coordinate cross-functional stakeholders around launches, troubleshooting, and milestones

• Act as a solutions expert across products, measurement, and execution best practices

Communication, Judgment & Escalation

• Identify and escalate complex issues early while helping create structure around execution and decision-making

• Produce polished, precise reviews, updates, and recommendations that connect performance to business implications

Team & Culture

• Mentor less experienced teammates by sharing knowledge, reviewing work, and modeling strong account management practices

• Lead selected team activities and contribute to stronger team culture and operating rigor

Minimun qualifications

• Bachelor’s degree or equivalent practical experience

• 5+ years of experience in digital advertising, account management, client services, or a related commercial role

• Experience owning client-facing workstreams or books of business with measurable impact

• Strong analytical skills with the ability to diagnose issues, interpret measurement signals, and turn insights into action

• Experience working across multiple cross-functional partners to deliver results and manage stakeholder expectations

• Strong communication and stakeholder management skills in English and Mandarin

Preferred qualifications

• Experience acting as a solutions expert for clients or internal teams

• Experience supporting China export retail advertisers and international campaign performance

• Ability to mentor others and raise execution quality across the team

• Strong forecasting, planning, and prioritization skills

• Ability to balance client service excellence with sound operational and commercial judgment

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!