Self-Pay Fin Assist Coord IV

rochester· 001 University of Rochester
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📍 Rochester - NYFull time

About this role

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Remote Work - New York, Albany, New York, United States of America, 12224

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910401 Patient Self-Pay Services

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$18.71 - $25.27

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Counsels patients and their representatives and arranges for payments for services provided. May provide assistance with financial aid applications to various social service agencies.

ESSENTIAL FUNCTIONS

  • Reviews all applications for financial assistance. Reviews and responds to applications within the prescribed timeframes verbally and/or in writing. Investigates financial information relating to the application for financial assistance.
  • Responds to inquiries in a timely fashion. Coordinates status reports to the management team. Acts as the liaison with internal departments, as well as external collection agencies.
  • Maintains and processes current hold bills to ensure timely adjustments and billing to patients occur. Processes adjustments based on reports delivered from leadership. Reviews and makes recommendations for high dollar financial assistance balances to leadership on a weekly basis. Ensures the master file database is updated and accurate. Tracks productivity as defined by management.
  • Coordinates all financial assistance application efforts with staff in partner departments. Performs account registration edits and account adjustments for the financial assistance program.
  • Acts as a backup when needed. Receives incoming calls from internal and external customers regarding billing issues in a timely and customer friendly manner. Meets with patients directly regarding billing issues and financial assistance questions. Receives incoming calls regarding outstanding balances as a result of statements sent. Performs reviews and researches procedures on billing issues on patient accounts.
  • Other duties as assigned.


MINIMUM EDUCATION & EXPERIENCE

  • Associate's degree and 2 years of relevant experience required
  • Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Frequently Asked Questions

Is the salary disclosed for the Self-Pay Fin Assist Coord IV position at rochester?
The salary for this Self-Pay Fin Assist Coord IV role at rochester is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Self-Pay Fin Assist Coord IV position at rochester located?
This Self-Pay Fin Assist Coord IV role at rochester is based in Rochester - NY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Self-Pay Fin Assist Coord IV role at rochester full-time or part-time?
This is listed as a Full time position. It is posted as a Self-Pay Fin Assist Coord IV role in the 001 University of Rochester department at rochester.
Which team or department does the Self-Pay Fin Assist Coord IV at rochester belong to?
This Self-Pay Fin Assist Coord IV position is part of the 001 University of Rochester department at rochester. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Self-Pay Fin Assist Coord IV position at rochester?
Click the "Apply Now" button on this page. You will be redirected to rochester's official application portal hosted on workday where you can submit your application directly.
When was the Self-Pay Fin Assist Coord IV job at rochester posted?
This Self-Pay Fin Assist Coord IV position at rochester was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Self-Pay Fin Assist Coord IV
rochester
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