Security Technician

Got a habit of spotting things that don't look quite right?

Maybe you're the person who notices a suspicious login before you've had your morning coffee. Maybe you've uttered the phrase "that shouldn't be doing that" more times than you'd care to admit. If you're the type who enjoys making life frustrating for cyber criminals, we'd like to meet you.

At First Focus, we're Australia's leading mid-market Managed Service Provider, trusted by thousands of businesses and recognised as Australia's #1 MSP by Cloudtango for nine consecutive years. With almost 500 people across Australia, New Zealand and the Philippines, we've spent over 15 years building a company where smart people solve interesting problems, keep learning, and genuinely enjoy working together.

You'll be joining our Security team in Manila, helping protect our clients from an ever-changing threat landscape. It's the kind of role where no two days are the same. One day you're hunting threats, the next you're investigating an incident, and somewhere in between you're making someone's ransomware dreams fall gloriously apart.

If you've ever delayed merienda because you were halfway through tracking down something suspicious, you'll fit right in.

Why you'll love this role

• Work with modern cybersecurity technologies across multiple client environments.
• Join one of Australia's most awarded MSPs with a mature and growing Security practice.
• Solve real-world security challenges instead of endlessly resetting passwords.
• Learn from experienced engineers who enjoy sharing what they know.
• Be trusted to make decisions, contribute ideas, and continuously improve how we deliver security.
• Build your career in a company where learning isn't just encouraged, it's expected.

What you'll be doing

• Hunt threats, remediate vulnerabilities, and make security breaches deeply inconvenient for attackers.
• Deliver security assessments and recommend proactive improvements across client environments.
• Take ownership of security escalations from our Support team with a calm, methodical and curious approach.
• Investigate security incidents, gather evidence, identify root causes, and help prevent repeat occurrences.
• Configure, maintain and optimise platforms including ThreatLocker, SentinelOne, Huntress, Avanan and Cisco Umbrella.
• Continuously identify opportunities to simplify, strengthen and improve our security services.

What we're looking for

• Security-focused experience within a Managed Services Provider (MSP), IT outsourcing or offshoring environment is essential.
• Hands-on experience delivering cybersecurity services across multi-tenant or multi-client environments, including threat monitoring, incident response and vulnerability remediation.
• Several years' experience working with security frameworks such as Essential 8 and NIST Cybersecurity Framework.
• Experience with Microsoft 365 Security including Defender, Purview and Entra ID Protection.
• Working knowledge of Azure Security including Microsoft Sentinel, Defender for Cloud and Privileged Identity Management.
• Strong analytical thinking and troubleshooting skills.
• Excellent written and verbal English communication.
• Someone who stays calm under pressure and enjoys solving complex problems.
• A genuine passion for helping clients stay secure.
• A mindset that aligns with our values: Live Curiously, Always Communicate, Be the Solution, Win Together, Keep it Simple, Wow the Customer and Never Stop Growing. Learn more about what drives us at https://www.firstfocus.com.au/about-us/.

What you'll get

• Competitive salary package.
• Hybrid working arrangements.
• HMO from Day 1, including one dependent (spouse) and dental cover.
• Free access to Uprise, including confidential 1:1 coaching with qualified psychologists and counsellors.
• Day shift, weekends off* and 25 paid leave days each year.
• "Never Stop Growing", including 10 paid study days each year, paid certification exams and salary increases for approved certifications (conditions apply).
• Weekly technical training and ongoing professional development.
• Employee referral program worth ₱20,000.
• MVP Award worth ₱10,000.
• Regular team events, End of Financial Year celebrations and Christmas parties.
• Loyalty bonuses*.
• Hybrid work from our offices at:
• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City
• 26th Floor, Axis Tower One Building, Filinvest Avenue, Alabang, Muntinlupa

If you're looking for a place where curiosity is encouraged, ownership is trusted, learning never stops and security is taken seriously (without taking ourselves too seriously), we'd love to hear from you.

Apply today and help us make life just a little bit harder for cyber criminals.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.