Seasonal Customer Service Representative (Retail account)

Fair Trade Outsourcing· Operations
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📍 Iloilo City, PHTEMPORARY

About this role

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP AND WILL START ON SEPTEMBER 2026

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative(Voice).

  • Back order Inquiries
  • Billing Questions and Issue
  • Cancellation of orders
  • Referring to the manufacturer
  • Following up on orders or concerns
  • Product Inquiries
  • Return and exchange questions and processes
  • Return requests for faulty products or size issues
  • Refunds for items
  • Correcting Shipping errors
  • Offering Substitutes for items that are out of stock.
  • Basic Tech Support for items
  • Tracking inquiry
  • Warranty request/claim
  • Wholesale Inquiries
  • Sales
  • Payment processing

REQUIREMENTS

  • Minimum of 6 months Customer service experience
  • Prior knowledge of Retail Ops or similar order processing system is a plus
  • Strong communication skills
  • Quick learner who can pay attention to detail
  • Ability to work well in a team
  • Positive attitude and with desire to help customers

Frequently Asked Questions

Is the salary disclosed for the Seasonal Customer Service Representative (Retail account) position at Fair Trade Outsourcing?
The salary for this Seasonal Customer Service Representative (Retail account) role at Fair Trade Outsourcing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Seasonal Customer Service Representative (Retail account) position at Fair Trade Outsourcing located?
This Seasonal Customer Service Representative (Retail account) role at Fair Trade Outsourcing is based in Iloilo City, PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Seasonal Customer Service Representative (Retail account) role at Fair Trade Outsourcing full-time or part-time?
This is listed as a TEMPORARY position. It is posted as a Seasonal Customer Service Representative (Retail account) role in the Operations department at Fair Trade Outsourcing.
Which team or department does the Seasonal Customer Service Representative (Retail account) at Fair Trade Outsourcing belong to?
This Seasonal Customer Service Representative (Retail account) position is part of the Operations department at Fair Trade Outsourcing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Seasonal Customer Service Representative (Retail account) position at Fair Trade Outsourcing?
Click the "Apply Now" button on this page. You will be redirected to Fair Trade Outsourcing's official application portal hosted on breezy where you can submit your application directly.
When was the Seasonal Customer Service Representative (Retail account) job at Fair Trade Outsourcing posted?
This Seasonal Customer Service Representative (Retail account) position at Fair Trade Outsourcing was posted on Jul 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Seasonal Customer Service Representative (Retail account)
Fair Trade Outsourcing
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