Scheduling Coordinator Lead

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Job Title:

Department:

Scope of Position/Position Summary

The Scheduling Coordinator Lead is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned.  Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.  Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems,  ABN, eligibility, document management software, and etc.  Provide orientation for all new staff and student interns.  Educate department standards, policies, and procedures and provide feedback as necessary.

Minimum Qualifications

High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

Career Roadmap

FUNCTION
Finance

SUB-FUNCTION
Revenue Cycle - Registration

CAREER BAND
Individual Contributor - Technical

CAREER LEVEL
T4

Additional Information:

Location:

Position Type:

Scheduled Hours:

Shift:

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The university is an equal opportunity employer, including veterans and disability.