Key Responsibilities

• Assist in day-to-day IT operations, including server maintenance, network monitoring, and end-user support.
• Support and administer the Microsoft Azure environment (compute, storage, networking, and basic security).
• Monitor network performance, bandwidth utilization, and uptime; escalate anomalies as needed.
• Assist in managing VPNs, firewalls, and endpoint security solutions.
• Support data backup procedures and assist in disaster recovery (DR) testing and documentation.

• Provide timely Level 1/Level 2 IT support to end-users across offices.
• Log, track, and resolve support tickets within defined SLA timelines.
• Identify recurring issues and escalate to senior team members with documented findings.
• Maintain a knowledge base of common issues and resolutions to enable self-service for users.

• Maintain accurate inventory of IT hardware, software, and licenses.
• Track asset lifecycle: procurement, assignment, maintenance, and disposal.
• Coordinate with vendors for hardware setup, repairs, and replacements.

• Coordinate with vendors for hardware/software procurement and service requests.
• Track AMC/renewal schedules and alert management ahead of expiries.
• Maintain records of vendor contacts, contracts, and service agreements.

• Maintain accurate IT documentation: network diagrams, SOPs, asset registers, and configuration records.
• Collaborate with cross-functional teams to support IT requirements for projects and initiatives.
• Assist senior IT staff in implementing process improvements and automation.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2–4 years of experience in IT administration, system engineering, or a similar role.
• Hands-on experience with basic network administration.

• Working knowledge of Microsoft Azure (virtual machines, storage, networking, Azure AD).
• Experience with Office 365 and endpoint management tools.
• Familiarity with firewalls, VPNs, switches, and LAN/WAN concepts.
• Basic understanding of IT security principles, patch management, and antivirus tools.
• Experience with IT ticketing systems (e.g., Freshservice, ServiceNow, Jira).

• Strong troubleshooting and analytical skills.
• Good written and verbal communication skills in English.
• Ability to work independently and collaborate effectively within a team.
• Proactive attitude with a willingness to learn and take ownership of tasks.