Salesforce Service Cloud Architect Contract Singapore

Fuku
📍 Singapore, Singapore, SingaporeFull time

About this role

Key Responsibilities

- Design end-to-end Salesforce Service Cloud solutions aligned with business and enterprise architecture standards.
- Define scalable and secure architecture for case management, omni-channel support, service console, and knowledge management.
- Collaborate with business teams to understand service operations and translate requirements into technical solutions.
- Work closely with developers, admins, and integration teams to ensure successful implementation.
- Lead design and implementation of Salesforce Service Cloud capabilities including case routing, workflows, automation, and SLA management.
- Guide best practices for Lightning components, Service Console, and customer support processes.
- Design integration solutions between Salesforce and enterprise systems using APIs and middleware.
- Ensure data consistency, security, and performance across systems.
- Define coding standards, architecture principles, and deployment practices.
- Ensure adherence to Salesforce best practices for scalability, maintainability, and performance.
- Provide architectural guidance and review solution designs.
- Mentor technical teams and support delivery of complex implementations.

Requirements

- Minimum 8 to 12 years of IT experience with a strong Salesforce background.
- At least 4+ years of hands-on experience in Salesforce Service Cloud implementations.
- Strong expertise in Salesforce Service Cloud features and architecture.
- Experience with Lightning Platform, Apex, Flows, and Omni Channel.
- Strong understanding of APIs, integration patterns, and middleware tools.
- Experience with data modeling and enterprise CRM architecture.
- Strong understanding of customer service operations, case management, and contact center processes.
- Experience in designing solutions for enterprise-scale CRM environments.
- Strong communication and stakeholder management skills.
- Ability to translate business needs into technical architecture.
- Strong leadership and mentoring capabilities.
- Salesforce Architect certification such as Application Architect or System Architect.
- Experience in large-scale enterprise Salesforce implementations.
- Exposure to multi-cloud Salesforce environments such as Sales Cloud or Experience Cloud.

Frequently Asked Questions

Is the salary disclosed for the Salesforce Service Cloud Architect Contract Singapore position at Fuku?
The salary for this Salesforce Service Cloud Architect Contract Singapore role at Fuku is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Salesforce Service Cloud Architect Contract Singapore position at Fuku located?
This Salesforce Service Cloud Architect Contract Singapore role at Fuku is based in Singapore, Singapore, Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Salesforce Service Cloud Architect Contract Singapore role at Fuku full-time or part-time?
This is listed as a Full time position. It is posted as a Salesforce Service Cloud Architect Contract Singapore role at Fuku.
How do I apply for the Salesforce Service Cloud Architect Contract Singapore position at Fuku?
Click the "Apply Now" button on this page. You will be redirected to Fuku's official application portal hosted on workable where you can submit your application directly.
When was the Salesforce Service Cloud Architect Contract Singapore job at Fuku posted?
This Salesforce Service Cloud Architect Contract Singapore position at Fuku was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.