Salesforce CRM Business Systems Analyst

mckesson· MCD McKesson Canada Corporation / La Corporation McKesson Canada
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📍 CAN, ON, MississaugaFull time💰 CAD 82K–109K

About this role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Salesforce CRM Business Systems Analyst

Summary

We are seeking a Salesforce Business Systems Analyst to support the delivery of CRM solutions across Sales Cloud and Service Cloud. This role is responsible for eliciting, analyzing, and translating business requirements into scalable technology solutions, ensuring alignment with business objectives and enabling efficient, high-quality delivery of CRM capabilities.

What You’ll Do

  • Elicit, analyze, and document business requirements for Salesforce Sales Cloud and Service Cloud initiatives
  • Translate business needs into detailed functional and technical specifications for development teams
  • Collaborate with business stakeholders, product owners, and IT teams to define solution scope and requirements
  • Facilitate requirements workshops, user story development, and backlog refinement
  • Support solution design by working closely with developers and architects to ensure feasibility and alignment
  • Conduct impact analysis and support decision-making by evaluating options and trade-offs
  • Participate in system, integration, and user acceptance testing (UAT), ensuring requirements are met
  • Ensure traceability between business requirements, design, and delivered solutions
  • Support data analysis, process mapping, and optimization of CRM workflows
  • Identify opportunities for process improvement, automation, and enhanced user experience
  • Ensure compliance with enterprise governance, security, and data standards
  • Collaborate across cross-functional teams to support successful project delivery

What You Bring

  • Experience as a Business Systems Analyst supporting Salesforce CRM (Sales and/or Service Cloud)
  • Strong skills in requirements elicitation, documentation, and stakeholder engagement
  • Familiarity with Salesforce platform capabilities, including objects, workflows, and reporting
  • Experience translating business requirements into user stories and functional specifications
  • Understanding of Agile delivery methodologies and tools (e.g., Jira, Azure DevOps)
  • Ability to perform impact analysis and support solution evaluation
  • Strong analytical thinking and problem-solving skills
  • Effective communication skills with both business and technical stakeholders
  • Ability to manage multiple priorities and work in a fast-paced environment

Minimum Requirements

  • Degree or equivalent experience
  • Typically requires 4+ years of relevant experience

Preferable Skills & Experience:

  • Salesforce certifications (e.g., Salesforce Administrator, Business Analyst certification)
  • Strong experience with Sales Cloud (Leads, Opportunities) and Service Cloud (Case Management, Omni-Channel)
  • Experience with process mapping, workflow design, and CRM optimization
  • Familiarity with data modeling, reporting, and data quality management in Salesforce
  • Exposure to integrations between Salesforce and enterprise systems
  • Experience working in Agile/Scrum delivery environments
  • Knowledge of CRM transformation or migration initiatives
  • Exposure to AI-driven CRM capabilities (e.g., Agentforce, Einstein features, etc.)
  • Experience working in large enterprise or regulated environments.

Work Model / Physical Requirements

We are Flex and Connect with 2 days a week in office
 

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$81,500 - $108,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Frequently Asked Questions

What is the salary for the Salesforce CRM Business Systems Analyst role at mckesson?
The listed salary for this Salesforce CRM Business Systems Analyst position at mckesson is CAD 82K–109K. This is an Full time role.
Where is the Salesforce CRM Business Systems Analyst position at mckesson located?
This Salesforce CRM Business Systems Analyst role at mckesson is based in CAN, ON, Mississauga. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Salesforce CRM Business Systems Analyst role at mckesson full-time or part-time?
This is listed as a Full time position. It is posted as a Salesforce CRM Business Systems Analyst role in the MCD McKesson Canada Corporation / La Corporation McKesson Canada department at mckesson.
Which team or department does the Salesforce CRM Business Systems Analyst at mckesson belong to?
This Salesforce CRM Business Systems Analyst position is part of the MCD McKesson Canada Corporation / La Corporation McKesson Canada department at mckesson. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Salesforce CRM Business Systems Analyst position at mckesson?
Click the "Apply Now" button on this page. You will be redirected to mckesson's official application portal hosted on workday where you can submit your application directly.
When was the Salesforce CRM Business Systems Analyst job at mckesson posted?
This Salesforce CRM Business Systems Analyst position at mckesson was posted on Jul 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Salesforce CRM Business Systems Analyst
mckesson · 💰 CAD 82K–109K
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