Sales Trainer
getwingapp· Customer Success
About this role
About the Role:
We're looking for a Sales & Customer Success Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.
Key Responsibilities
- Coach and mentor Customer Success Managers (CSMs)/Account Managers to improve customer satisfaction, retention, and relationship management
- Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
- Develop and deliver coaching plans tailored to individual performance metrics and team goals
- Collaborate with leadership on team skill development, training needs, and continuous improvement
- Lead training sessions and skill refreshers to reinforce best practices and performance standards
- Maintain standardized coaching documentation and feedback tools
- Track, report, and analyze coaching effectiveness and performance trends
Candidate Requirements
- Experience coaching Customer Success Managers, Account Managers, or similar roles
- Solid foundation in quality assurance and structured feedback delivery
- Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
- Excellent communication, facilitation, and coaching skills
- Familiarity with CRMs and performance coaching tools
- Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
- Must present original coaching/training materials during the hiring process
Hiring Requirement – Simulation & Mock Deck
- Conduct a mock training simulation (live)
- Present a self-made presentation deck on the following topics:
- “What is a Customer Success Manager?”
- “How to Be a Successful CSM”
- This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.
Preferred Skills:
Background in SaaS, B2B services, or subscription-based support
Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad
Training or coaching certifications are a plus
Frequently Asked Questions
What is the salary for the Sales Trainer role at getwingapp?
The listed salary for this Sales Trainer position at getwingapp is PHP 50K–70K. This is an Full Time role.
Where is the Sales Trainer position at getwingapp located?
This Sales Trainer role at getwingapp is based in Metro Manila. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sales Trainer role at getwingapp full-time or part-time?
This is listed as a Full Time position. It is posted as a Sales Trainer role in the Customer Success department at getwingapp.
Which team or department does the Sales Trainer at getwingapp belong to?
This Sales Trainer position is part of the Customer Success department at getwingapp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sales Trainer position at getwingapp?
Click the "Apply Now" button on this page. You will be redirected to getwingapp's official application portal hosted on lever where you can submit your application directly.
When was the Sales Trainer job at getwingapp posted?
This Sales Trainer position at getwingapp was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Sales Trainer
getwingapp · 💰 PHP 50K–70K
You'll be redirected to getwingapp's official application page on Lever.