Sales Support Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

The Role:

• As a Sales Support Representative you will help deliver financing solutions that support customers around the world. In this role, you will provide sales and customer support, resolve product and contract inquiries, manage customer communications, and collaborate with sales teams to drive business growth. You will develop strong relationships with customers and dealers while supporting commercial initiatives and identifying new opportunities for customer engagement.

What You Will Do:

• Serve as a primary point of contact for customer, dealer, and internal sales inquiries.
• Respond to customer requests and resolve issues through phone, email, and digital channels.
• Provide information regarding financial products, services, programs, and commercial offerings.
• Support administration of customer contracts and facilitate resolution of contract-related concerns.
• Conduct customer outreach activities to measure satisfaction and identify cross-selling opportunities.
• Assist sales teams in achieving commercial objectives and customer experience goals.
• Coordinate with legal, operations, credit, customer service, and commercial teams to resolve issues.
• Generate and maintain accurate customer records and activity documentation.

• Analyze information, prioritize customer needs, and recommend effective solutions.

What You Will Bring:

• Bachelor's degree or equivalent experience preferred.
• Experience supporting commercial sales teams.
• Financial services, banking, leasing, equipment finance, or dealer-related experience.
• Experience supporting customer contracts and documentation.
• Knowledge of Caterpillar products, dealer operations, or equipment financing is preferred.
• Salesforce / Oracle, CRM, or customer management system experience.
• Experience within inside sales, customer success, sales operations, or account support.
• Bilingual capabilities are a plus.

Compensation & Benefits:

Summary Pay Range:

$74,124.00 - $118,608.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.   

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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