Sales Support Junior

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Sales Support Junior, you will support the efficient functioning of backend operations by assisting with administrative tasks and operational processes. You will work closely with senior team members to ensure smooth account activation, product setup, and ongoing support for our customers.

What you’ll do

• Assist in the activation of accounts and products, following established procedures
• Support the setup of email domains, number ordering, and other account activation activities
• Assist in configuring free trial and test senders for accounts
• Support the creation and management of user accounts under supervision
• Assist with setup and maintenance of billing addresses
• Learn to implement Automatic Price features at the account level
• Support price changes and route updates for accounts
• Assist in reviewing sender costs (e.g., Viber, WhatsApp)
• Support operational workload for the Customer-facing organization
• Learn to evaluate internal processes and identify improvement opportunities under supervision
• Support Partnership teams in creating new customers in Salesforce and setting up accounts in Super User
• Learn to facilitate smooth onboarding for new accounts

What makes you a strong fit

• High school diploma or equivalent required; bachelor’s degree preferred
• Some experience in administrative or operational roles is a plus
• Basic understanding of business operations and customer service principles
• Familiarity with tools such as Salesforce and Microsoft Office
• Strong attention to detail and organizational skills
• Excellent communication skills and willingness to learn and adapt
• Advanced English, spoken and written

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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