Sales Support Coordinator

ABOUT OLANDER

The Olander family of companies are a full-line distributor of standard and metric fasteners, including commercial and specialty fasteners, precision hardware, electromechanical components, tools, adhesives, and wire management products. We started off serving Silicon Valley in 1962. Today, we have customers in more than 45 countries. 

JOB SUMMARY

Support and assist the Inside Sales team by managing routine administrative, documentation, reporting, and order-coordination activities.

ESSENTIAL FUNCTIONS

• Provide day-to-day administrative and operational support to the Inside Sales team.
• Respond to non-sales customer support calls as needed (documentation requests, tracking numbers, certifications).
• Respond to sales requests for packing slips, Certificates of Conformance (CofC), certifications from scanned packing slip file, and other customer documentation.
• Locate and provide existing compliance documentation requested by sales and customers.
• Contact suppliers to obtain missing, expired, or updated compliance documentation and ensure it is available for Sales use.
• Track and update internal RFQs generated by Sales, ensuring information is accurately documented in the company's systems.
• Assist the Purchasing team with the day-to-day management and follow-up of the expediting report, including open POs, supplier commitments, due dates, and late or incomplete orders, while developing familiarity with PO management and Olander’s supplier base.
• Manage and expedite the Unconfirmed Pick Ticket (UPT) live report.
• Handle and resolve sales non-conformance claims and RMAs.
• Review customer open order reports to make sure there are no discrepancies between customers records and our system reflecting changes (cancellations, pull ins, push outs). 
• Modify and coordinate usage reports to be pulled and sent to specific VMI representatives for distribution to their customers.
• Communicate with suppliers regarding order status, documentation, discrepancies, and other issues affecting customer orders.
• Identify potential delays or issues and communicate them to the appropriate Sales or Purchasing team members.
• Support and assist with sales programs and initiatives as needed and requested.

QUALIFICATIONS

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to follow up consistently and take ownership of assigned tasks.
• Proficiency with Microsoft Office, Outlook and Excel.
• Ability to work effectively with Sales, Purchasing, suppliers, and other internal departments.
• Ability to learn company systems, processes, products, and terminology.
• Experience working with ERP or business management software.
• Previous experience in sales support, customer service, purchasing, order administration, or a similar role preferred.
• Experience in the distribution, manufacturing, or fastener industry preferred.
• Familiarity with purchase orders, supplier management, certifications, compliance documentation, or VMI programs preferred.

PHYSICAL DEMANDS

• Sitting for extended periods.
• Standing/walking
• Using hands to handle and control objects (typing, filing).
• Lifting or carrying light items.
• Able to read documents, computer screens, and make entries into the software system.

The information contained herein is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. Management has the discretion to revise, assign, or reassign duties and responsibilities at any time.

This position does not offer visa sponsorship. Candidates must have authorization to work in the United States without employer sponsorship.

Pay Salary Range: $55k-$68k per hour DOE

This role is eligible for the Company/Team bonus plans.
Olander complies with state and federal wage and hour laws and determines compensation based on candidate’s qualifications, education, skill set, experience, and internal equity.

BENEFITS

Upon meeting eligibility requirements, the Company offers the following: health insurance coverage for employees and their eligible dependents, Disability Coverage, a Retirement Plan, Paid Time Off, ten (10) paid holidays per year and additional voluntary benefits.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Olander is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.