Sales Support Associate II, Group Benefits

guardianlife· The Guardian Life Insurance Company of America
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🌍 Remote📍 Plano/Dallas Area - Regional OfficeFull time💰 USD 37K–56K
Full timeFully RemoteThe Guardian Life Insurance Company of America

About this role

Are you a highly organized professional who enjoys supporting sales teams and ensuring operational excellence? Do you thrive in a collaborative environment where attention to detail, customer service, and process accuracy are critical to success? Guardian is seeking a Sales Support Associate II to provide operational and administrative support for a regional sales team, ensuring the timely execution of sales-related activities, maintenance of critical business records, and delivery of exceptional service to internal and external partners. In this role, you will help drive efficiency and accuracy across sales operations while serving as a key partner to Regional Group Office (RGO) staff.

You Are

A detail-oriented and customer-focused professional who excels in a fast-paced environment. You are comfortable managing multiple priorities, coordinating activities across teams, maintaining accurate records, and communicating with both internal stakeholders and external partners. You enjoy supporting business operations, solving administrative challenges, and leveraging systems and reporting tools to improve efficiency and effectiveness.

You Have

Required Qualifications

  • High school diploma or equivalent

  • Proven math and analytical skills

  • Ability to access, navigate, and utilize internal systems and SharePoint sites

  • Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint

  • Strong data entry and record maintenance skills

  • Professional communication and customer service abilities

  • Ability to work effectively across a matrixed organization

Preferred Qualifications

  • Previous experience in an administrative, operational support, sales support, or customer service role

  • Experience supporting sales or account management teams

  • Familiarity with reporting and data analysis tools

  • Experience maintaining records and managing business processes in multiple systems

You Will

  • Manage the Regional Group Office (RGO) general mailbox, including requests related to RFPs, intake activities, experience reports, Agent of Record (AOR) changes, and renewals

  • Prepare, package, and distribute outgoing mail and shipments as needed

  • Print, collate, and assemble materials for meetings, presentations, and business events

  • Maintain and update broker information, Sales Representative assignments, CMO assignments, RGO assignments, and other business records to ensure accuracy

  • Process broker firm and producer changes related to AOR updates, mergers and acquisitions, split compensation agreements, and block transfers

  • Provide administrative and operational support for RGO staff and office activities

  • Generate reports and utilize data analytics to support sales activities, operational effectiveness, and performance tracking

  • Serve as a point of contact for external partners, including brokers and planholders, ensuring professional and timely communication

Required Skills

  • Sales Operations Support

  • Data Entry & Record Management

  • Microsoft Excel

  • SharePoint

  • Reporting & Analytics

  • Administrative Support

  • Customer Service

  • Business Process Coordination

Location and Work Arrangement

  • The preferred location for this position is the Dallas/Plano, TX area.

  • The work arrangement is Hybrid (2 days a week in office). The successful hire will be required to work out of Guardian's Plano Regional Office at least once per week.

  • Minimal travel required with this position.

Salary Range:

$37,240.00 - $55,855.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.


Our Promise


At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.


Inspire Well-Being


As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefitsBenefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.


Equal Employment Opportunity


Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.


Accommodations


Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.


Visa Sponsorship


Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.


Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

 

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

 

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.

 

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here


Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Frequently Asked Questions

What is the salary for the Sales Support Associate II, Group Benefits role at guardianlife?
The listed salary for this Sales Support Associate II, Group Benefits position at guardianlife is USD 37K–56K. This is a remote Full time role.
Is the Sales Support Associate II, Group Benefits job at guardianlife remote?
Yes, this Sales Support Associate II, Group Benefits position at guardianlife is remote, with team members based in Plano/Dallas Area - Regional Office. You can work from home or anywhere in the supported regions.
Is the Sales Support Associate II, Group Benefits role at guardianlife full-time or part-time?
This is listed as a Full time position. It is posted as a Sales Support Associate II, Group Benefits role in the The Guardian Life Insurance Company of America department at guardianlife.
Which team or department does the Sales Support Associate II, Group Benefits at guardianlife belong to?
This Sales Support Associate II, Group Benefits position is part of the The Guardian Life Insurance Company of America department at guardianlife. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sales Support Associate II, Group Benefits position at guardianlife?
Click the "Apply Now" button on this page. You will be redirected to guardianlife's official application portal hosted on workday where you can submit your application directly.
When was the Sales Support Associate II, Group Benefits job at guardianlife posted?
This Sales Support Associate II, Group Benefits position at guardianlife was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Sales Support Associate II, Group Benefits
guardianlife · 💰 USD 37K–56K
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