Overview

Sales Solution Engineer

United States | Remote

About the Role

The Sales Solution Engineer is responsible for providing technical and/or industry expertise to the sales team and customers throughout the pre-sales process. In this role, you'll serve as a trusted technical advisor — leading solution strategy, crafting compelling demonstrations, and partnering closely with sales and global services teams to deliver an exceptional customer experience from first engagement through handoff.

Your Role Responsibilities? Here's What You'll Do.

• Act as the technical lead for complex customer engagements; apply extensive knowledge of solutions and/or verticals to lead pre-sales meetings, identify technical requirements, and formulate effective solution strategies
• Create and present demonstrations of proposed solution strategies to key customer stakeholders for validation and buy-in; apply solutions knowledge, experience, and best practice expertise throughout the engagement
• Coordinate handoff meetings with global services to transition key information; remain actively involved in the process to ensure a seamless customer transfer and compose internal documentation that fully reflects all activity related to the solution strategy
• Provide technical responses for Requests for Proposals (RFPs); take proactive measures to identify and improve internal efficiencies and grow team knowledge while remaining current on best practices and market trends
• Present at trade shows, conferences, and events; mentor, coach, train, and provide feedback to other team members and may provide input to leadership on the technical abilities of the team
• Work with development in support of solution enhancements; contribute to the continuous improvement of the sales engineering practice and overall team capability

Role Essentials

What you'll need to be successful in this role:

• Bachelor's degree in a related field such as Management Information Systems or Computer Science, or equivalent experience; significant experience in technical sales and relevant industry or technology
• Experience with Enterprise Content Management (ECM) and general software implementation methodologies
• Demonstrated ability to develop and use engaging, informative, and compelling presentation methodologies; ability to speak or write with ease, clarity, and impact using a communication style appropriate to the subject and audience
• Demonstrated ability to establish rapport and gain the trust of others; effective at gaining consensus while thriving in a fast-paced, deadline-driven environment with the ability to self-direct and manage projects to completion
• Strong collaboration skills applied successfully within teams and across other areas; driven to learn and stay current professionally; up to 60% travel time required

What We'd Like to See

Preferred skills that will help you stand out:

• Experience presenting at industry trade shows, conferences, and events with confidence and authority in front of diverse audiences
• Proven ability to mentor, coach, and develop team members while contributing to the overall growth and capability of the sales engineering practice
• Strong ability to proactively identify and act on opportunities to improve internal efficiencies and expand team knowledge base
• Experience working cross-functionally with product development teams to influence and support meaningful solution enhancements
• Demonstrated ability to thrive in complex, multi-stakeholder engagements with a proven track record of driving consensus and earning lasting customer trust

Pay Transparency

Based on individual states' employment laws, the following details are provided to comply with relevant salary posting requirements: base salary range of $125,000 – $154,000 per year, eligible for benefits and variable compensation.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

About #HylandLife

#HylandLife Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.