Hybrid Sales Manager
mymvw
Sales Service Agent
mymvw· MVCI Holidays S.L
About this role
POSITION SUMMARY
Responsible for the pre-qualification and assistance to clients, representing the MVCI products and system with integrity while displaying excellent customer service skills according to MVCI standards.
CRITICAL TASKS
WORKING RELATIONSHIPS:
Reports to: Sales & Marketing Manager
Interfaces: All Associates
OVERALL RESPONSIBILITIES:
• Provide appropriate information to all guests with accuracy, attention to detail and product knowledge.
• Conduct pre arrival calls, servicing clients and finding out who travels in party and assist them with any membership issue during their stay.
• Identify and take action on all clients’ issues and conducting follow up until the issue is solved.
• Qualify clients and be able to diplomatically explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
• Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
• Provide appropriate information to all clients with accuracy, attention to detail and product knowledge.
• Provide service to and handle all customers’ questions, problems and complaints and solve issues in a satisfactory manner
• In charge of delivering welcome packages to MVCI owners.
• To maintain and exceed minimum performance standards as established by the Sales management on a period basis.
• To obtain referrals from new and existing owners.
• Follow up on sales leads, self generated or those provided by S&M Management to improve sales results.
• Review own performance with management to improve sales results.
ESSENTIAL JOB FUNCTIONS:
• To maintain an attitude of customer service throughout your dealings with guests and owners.
• To assist owners when necessary with bookings, queries, etc.
• To commit to a personal on-going self development programme.
• To establish supportive and positive interaction with other Associates.
• Remain current on company and industry information.
• Through professional persuasion, generate qualified prospective purchasers to attend Marriott’s Club Son Antem sales presentation.
• Qualify clients according to the “details of participation” of any given programme.
• Be able to explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
• Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
• Responsible for contacting In House clients and Owner Referrals in order to generate tours following the company guidelines for In House and referral business.
OTHER:
- Perform other related tasks as assigned by management.
- Comply with MVCI company policy and procedures.
- To be in the office on time and show a professional, positive and confident attitude.
JOB QUALIFICATIONS:
1. Must speak fluent English or German any other language an advantage
2. Excellent customer service skills
3. Good organizational skills
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Frequently Asked Questions
Is the salary disclosed for the Sales Service Agent position at mymvw?
The salary for this Sales Service Agent role at mymvw is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sales Service Agent position at mymvw located?
This Sales Service Agent role at mymvw is based in Marriott's Club Son Antem. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sales Service Agent role at mymvw full-time or part-time?
This is listed as a Full time position. It is posted as a Sales Service Agent role in the MVCI Holidays S.L department at mymvw.
Which team or department does the Sales Service Agent at mymvw belong to?
This Sales Service Agent position is part of the MVCI Holidays S.L department at mymvw. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sales Service Agent position at mymvw?
Click the "Apply Now" button on this page. You will be redirected to mymvw's official application portal hosted on workday where you can submit your application directly.
When was the Sales Service Agent job at mymvw posted?
This Sales Service Agent position at mymvw was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Sales Service Agent
mymvw
You'll be redirected to mymvw's official application page on Workday.