Sales Representative - Residential and Commercial Garage Doors

Harbour Door Services has been serving Victoria and the surrounding area since 1986, providing sales and service of overhead doors, electric door operators and residential and commercial gate systems.

Our track record of success attracted the attention of Dakwakada Capital Investments (DCI), which purchased Harbour Door Services in 2022, further strengthening its presence in the overhead door sector, which includes overhead door companies in Kelowna, BC and Whitehorse, Yukon. DCI is a privately owned investment firm in Whitehorse, Yukon that owns and operates a portfolio of business assets for the Champagne and Aishihik First Nations (CAFN). 

Position Summary

The Sales Representative plays a key role in growing Harbour Door’s business by combining responsive customer service with proactive sales activity, ensuring strong revenue performance across residential and commercial markets.

This role balances responding to inbound inquiries, preparing estimates, and actively generating new business opportunities across the residential new construction and renovation & replacement (R&R) markets as well as commercial projects.

The successful candidate will combine strong customer service with proactive sales activity, building relationships with homeowners, builders, contractors, and property managers while ensuring profitable and well-executed projects.

Key Responsibilities

Sales & Business Development

• Respond to inbound inquiries and convert opportunities into sales
• Actively generate leads through outreach, referrals, and relationship development
• Identify and pursue opportunities in:
  • Residential new construction
  • Renovation and replacement (R&R) market
  • Commercial applications
• Build and maintain relationships with:
  • Homeowners
  • Builders and contractors
  • Property managers and small commercial clients
• Participate in site visits and customer consultations to develop solutions and close sales

Estimating & Quoting

• Prepare accurate and timely estimates for overhead door projects
• Ensure pricing aligns with margin and profitability targets
• Review project requirements, specifications, and scope of work
• Identify and communicate changes or additional work outside of original scope

Product Sales & Customer Solutions

• Sell a full range of products including:
  • Residential and commercial overhead doors
  • Power openers and related accessories
  • Service and maintenance offerings
• Provide guidance to customers on product selection, features, and value
• Maintain a strong understanding of product lines and industry trends

Customer Experience & Relationship Management

• Deliver a high level of customer service throughout the sales process
• Act as the primary point of contact from initial inquiry through project completion
• Address customer questions, concerns, and issues in a timely and professional manner
• Build long-term relationships to support repeat and referral business

Sales Coordination & Execution

• Work closely with Operations to coordinate:
  • Scheduling of installations and service work
  • Material availability and project timelines
• Ensure smooth handoff from sales to operations and successful project execution
• Maintain accurate records of opportunities, quotes, and sales activity

Performance & Reporting

• Track and manage sales pipeline, quoting activity, and conversion rates
• Monitor performance against sales targets and contribute to overall branch results
• Provide updates to management on sales activity, opportunities, and market conditions

Qualifications & Experience

• Experience in sales, preferably in construction products, building materials, or related services
• Experience with estimating and quoting is considered an asset
• Knowledge of overhead doors, construction, or mechanical systems is an asset
• Strong communication and interpersonal skills
• Ability to build relationships and close sales
• Strong organizational and time management skills
• Comfortable working in a fast-paced, customer-focused environment
• Valid Driver's License

Our compensation package includes an annual base salary of approximately $40,000, plus an attractive commission and incentives program enabling six figure income, along with a vehicle or vehicle allowance and comprehensive benefits plan.

If you are a dedicated, motivated and experienced Garage Door Installer / Technician, or someone with similar and transferable skills looking for an exciting and challenging place to grow your career, we look forward to hearing from you.

As a 100% First Nations-owned business, we strongly encourage submissions from qualified First Nation, Metis and Inuit Peoples.

While we thank and appreciate all applicants, only those selected for an interview will be contacted.

No phone calls or agencies, please.