Sales Manager

richemont· ES03 Richemont Iberia S.L
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📍 MADRIDFull time

About this role

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
As an Ambassador of the Maison, you will assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in the boutique and client service.

HOW WILL YOU MAKE AN IMPACT?

Team Management & People Development

  • Under the supervision of the Boutique Manager, designs the optimum organization, recruits the right profiles and ensures proactively talent pipe-line in his/her boutique. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement

  • Is responsible for of the integration and training of new comers

  • Ensures the day-to-day management, training, coaching and motivation of the boutique team

  • Ensures the day-to-day management of the Care Service team

  • Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets

  • Assists the Boutique Manager to monitor the boutique KPIs

Boutique Performance Management

  • Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison, boutique and category sales targets

  • Leads the implementation and monitoring of the action plans

Boutique Operations & Administration

  • Is responsible for the back office and administration of the boutique

  • Ensures the execution and delivery in time of all boutique reports

  • Oversees the boutique expenses

  • Implements group, Maison and boutique policies, procedures and guidelines

Client Relationship & Portfolio Development

  • Assists the Boutique Manager to ensure a unique and highly professional client service within the boutique

  • Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions

  • Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs

HOW WILL YOU EXPERIENCE SUCCESS WITH US? 

  • You have previous retail management experience and experience leading teams challenging client-facing environment  

  • You are results oriented and have the ability to take initiative 

  • You are agile, comfortable embodying change and leading in complex and ambiguous contexts. 

  • Excellent analytical skills and client centricity mindset 

  • Strong leadership skills to organize, animate a team with genuine values of inclusivity and trust 

  • Fluent in Spanish and English, both verbally and in writing is mandatory – proficiency in any other language is a plus 

   

WHAT MAKES OUR GROUP DIFFERENT? 

  

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. 

  

  • We value freedom, collegiality, loyalty, and solidarity. 

  • We foster empathy, curiosity, courage, humility, and integrity. 

  • We care for the world we live in. 

#Richemont #WeCraftTheFuture

Frequently Asked Questions

Is the salary disclosed for the Sales Manager position at richemont?
The salary for this Sales Manager role at richemont is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sales Manager position at richemont located?
This Sales Manager role at richemont is based in MADRID. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sales Manager role at richemont full-time or part-time?
This is listed as a Full time position. It is posted as a Sales Manager role in the ES03 Richemont Iberia S.L department at richemont.
Which team or department does the Sales Manager at richemont belong to?
This Sales Manager position is part of the ES03 Richemont Iberia S.L department at richemont. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sales Manager position at richemont?
Click the "Apply Now" button on this page. You will be redirected to richemont's official application portal hosted on workday where you can submit your application directly.
When was the Sales Manager job at richemont posted?
This Sales Manager position at richemont was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Sales Manager
richemont
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