Sales & Insurance Executive (Account Management)

Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneShift, Ox Luxe, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India. 

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

Job Description

About the Role

We’re looking for a driven and customer-oriented Sales & Insurance Executive to join our Automotive Finance team. You’ll play a key role in connecting car buyers and sellers with the right financing and insurance solutions — while driving growth across our digital listing and advertising platforms.

This is a dynamic, fast-paced role that combines consultative selling, customer engagement, and operational excellence.

Key Responsibilities

1. Existing Customer Servicing & Account Management

• Manage and maintain relationships with existing customers, providing responsive and personalized support throughout the customer lifecycle.

• Serve as the primary point of contact for customer enquiries, insurance requirements, and service requests.

• Proactively follow up on outstanding matters, applications, renewals, and service requests to ensure timely resolution and a seamless customer experience.

• Maintain accurate and up-to-date customer and account records in accordance with internal procedures and service standards.

2. Customer Retention & Relationship Development

• Build strong, long-term relationships with existing customers through consistent and professional account servicing.

• Identify opportunities to deepen customer relationships through relevant product recommendations, renewals, insurance, and other value-added services..

• Provide clear and accurate information on insurance options, pricing, and applicable terms in line with underwriting guidelines and internal policies.

• Collaborate with internal teams and external partners to facilitate smooth processing and resolution of customer requests.

3. Policy & Documentation Management

• Prepare and review all insurance documentation, applications, and endorsements prior to processing.

• Handle policy endorsements, renewals, cancellations, and billing adjustments.

• Coordinate the issuance of invoices, refunds, and policy documents in a timely manner.

4. Operational Excellence & Collaboration

• Ensure data accuracy and completeness across internal systems and customer records.

• Liaise closely with internal teams (Sales, Finance, Operations) and external partners (insurers, banks, customers).

• Respond promptly to customer inquiries and coordinate appointments efficiently.

• Contribute to process improvement initiatives to enhance customer experience and operational efficiency.

Qualifications

• 1–2 years of experience in account handling and general insurance

• Excellent communication and follow-up skills with a strong customer-first mindset.

• Confident in conducting needs assessments, overcoming objections, and closing deals.

• Detail-oriented with good Excel and documentation handling skills.

• A proactive learner with the ability to work independently and collaboratively in a fast-moving environment.

• Strong negotiation and problem-solving abilities.

Additional Information

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