Sales Development Representative (Inbound)

ABOUT RETELL AI

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

Recent recognition:

• No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026

• Top 50 AI Apps, a16z (2025)

• #3 Fastest-Growing Software Company, G2 Best Software Awards 2026

• Best Agentic AI Software, G2 Best Software Awards 2026

• #4 Fastest-Growing Software Vendor, Brex Benchmark 2025

• Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC

• Top-Ranked Startup, Lean AI Leaderboard

• Backed by Y Combinator

ABOUT THE ROLE

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!

We’re looking for an Inbound Sales Development Representative to help scale and optimize Retell AI’s inbound pipeline engine.

You’ll be one of the first touchpoints for companies evaluating Retell and play a critical role in how inbound demand gets qualified, routed, and converted into pipeline. You’ll work closely with the VP of Revenue and Account Executives to ensure a high-quality customer experience across every inbound interaction.

KEY RESPONSIBILITIES

• Own timely responses across inbound channels including website forms, email, live chat, and LinkedIn

• Qualify inbound leads and route opportunities appropriately across enterprise and SMB/mid-market segments

• Schedule discovery and demo calls for account executives

• Maintain clean, accurate CRM hygiene across all prospect interactions and stages

• Develop strong product knowledge and confidently communicate Retell’s value proposition

• Partner with revenue leadership to improve inbound qualification processes, messaging, and workflows

• Track performance against qualified meetings, opportunities created, and pipeline contribution

YOU MIGHT THRIVE IF

• You’re naturally high-energy and enjoy interacting with people throughout the day

• You have prior customer-facing experience in hospitality, retail, service, support, or sales environments

• You communicate clearly, ask thoughtful questions, and actively listen

• You stay organized under volume and consistently follow through on details

• You’re comfortable operating in fast-paced environments with evolving processes

• You learn quickly and are excited to understand technical products deeply

• You want to grow rapidly in a high-performance startup environment with meaningful ownership

JOB DETAILS

• Cash: 130,000 + Commission + Equity

• Location: Redwood City, CA, US

• US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT).

   

OTHER BENEFITS

• 100% coverage for medical, dental, and vision insurance

• $70/day DoorDash credit for breakfast, lunch, dinner, and snacks

• $200/month wellness reimbursement (gym, fitness classes, etc.)

• $300/month commuter reimbursement (gas, Caltrain, etc.)

• $75/month phone bill reimbursement

• $50/month internet reimbursement

COMPENSATION PHILOSOPHY

• Best offer upfront: Choose from three cash-equity balance options; no negotiation needed

• Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders

• High ownership: small teams, >$1M revenue per employee, and significant equity

• Performance-based: Offers tied to interview performance, not tenure or past salary

INTERVIEW PROCESS

1. Recruiter Screen (15 min): Live conversation covering background, motivation, and overall alignment.

2. Hiring Manager Round (30 min): Working exercise

3. Onsite (2 hours): Three parts: a live simulation exercise, and a conversation on values and team fit.