RPMG: Support - Flows

Axis Bank
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📍 Mumbai, IndiaRegular

About this role

About RPMG
The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank’s retail receivables, with a sharp focus on loss containment, cost efficiency, and portfolio sustainability. Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution. RPMG engages delinquent customers with multiple repayment solutions and financial counseling, promoting responsible credit behavior and long-term financial health. This approach aligns with the bank’s overarching Growth, Profitability, and Sustainability (GPS) strategy, positioning RPMG as a key contributor to operational resilience and financial performance.
About the Role
The Audit and Compliance Manager in the Collections department is responsible for ensuring regulatory compliance, managing audits, identifying process gaps, preparing SOPs, and coordinating with internal and external stakeholders including banks. The role also involves preparing the department for driving continuous improvement in governance and risk management.
Key Responsibilities

1. Compliance & Governance

Ensure timely and accurate submission of all mandatory regulatory reports, including:

  • RBI Returns (Supervisory, Off‑site surveillance, and ad‑hoc reporting)
  • CRILC reporting for large exposures and stressed assets
  • Wilful Defaulter reporting to RBI and dissemination to banks/FIs
  • MSME reporting to RBI and MSME forums
  • Credit Bureau reporting (CIBIL, Experian, Equifax, CRIF)

Track regulatory circulars, notifications, and master directions and ensure timely implementation

2. Board & Senior Management Reporting

Prepare regulatory dashboards, MIS, and presentations for:

  • Board
  • Audit Committee
  • Risk Management Committee
  • Senior Management

Highlight key risks, trends, exceptions, delays, Action Taken Report (ATR) status, regulatory observations and ensure consistency between regulatory submissions and board disclosures.

3. Audit Management

  • Lead internal and external audits.
  • Ensure timely closure of audit observations.
  • Self-Identify and report Audit Issues to Compliance and Risk Officer
  • Maintain documentation and evidence for audit observation closures.

4. SOP Preparation & Gap Identification

  • Prepare, review, and update Standard Operating Procedures (SOPs) for regulatory and reporting processes.
  • Identify automation opportunities across reporting workflows to reduce manual intervention, improve data accuracy, and ensure timeliness of submissions
  • Partner with Technology, Data, and Operations teams to Automate data extraction, validation, and reconciliation processes.
  • Drive process simplification and standardization to eliminate redundant manual steps and reduce operational dependency.
  • Maintain strong documentation, audit trails, and control frameworks to ensure regulatory and audit readiness.
Qualifications & skills
  • Bachelor's or Master’s degree in Finance, Law, or related field.
  • Certifications like CISA, CIA, ISO Lead Auditor, or CRCM preferred.
  • 5+ years of experience in audit, compliance, or risk roles in collections or financial services.
  • Strong analytical, documentation, and communication skills.
  • Familiarity with ISO standards and regulatory framework
Role Proficiencies

For successful execution of the job, the candidate should possess the following:

  • In-depth understanding of regulatory guidelines.
  • Knowledge on operational aspects of collection processes and their execution.
  • Knowledge on systems used for onboarding, backend management and collections of loans & credit cards.
  • Ability to effectively manage assurance functions and stakeholders.
  • Good communication (both verbal and written) skills.
  • Ability to effectively deliver and implement processes within timelines.

Frequently Asked Questions

Is the salary disclosed for the RPMG: Support - Flows position at Axis Bank?
The salary for this RPMG: Support - Flows role at Axis Bank is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the RPMG: Support - Flows position at Axis Bank located?
This RPMG: Support - Flows role at Axis Bank is based in Mumbai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the RPMG: Support - Flows role at Axis Bank full-time or part-time?
This is listed as a Regular position. It is posted as a RPMG: Support - Flows role at Axis Bank.
How do I apply for the RPMG: Support - Flows position at Axis Bank?
Click the "Apply Now" button on this page. You will be redirected to Axis Bank's official application portal hosted on ripplehire where you can submit your application directly.
When was the RPMG: Support - Flows job at Axis Bank posted?
This RPMG: Support - Flows position at Axis Bank was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
RPMG: Support - Flows
Axis Bank
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